Angelica Lizana
Pass Christian,MS
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lizana’s Cleaning Services LLC
Pass Christian, Mississippi
01.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
T mobile
Gulfport, Mississippi
12.2017 - 01.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Dust To Dawn Care
Pass Christian, Mississippi
03.2015 - 12.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated system with order specifics and customer details, preferences, and billing information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
GED -
Pass Christian High School
Pass Christian, MS05-2005
Skills
- Account updating
- Complaint resolution
- Scheduling
- Microsoft outlook
- Relationship building
- Inbound and outbound calling
- Typing proficiency
- Support case resolution
- Clerical support
- Microsoft Excel
- Task prioritization
- Computer proficiency
- Credit card payment processing
- Order processing
- Conflict resolution
- Report preparation
- Live chat support
- Time management
- Warranty service
- Technical support
- Payment processing
- Paperwork processing
Timeline
Customer Service Representative
Lizana’s Cleaning Services LLC
01.2022 - Current
Customer Service Representative
T mobile
12.2017 - 01.2022
Customer Service Representative
Dust To Dawn Care
03.2015 - 12.2017
GED -
Pass Christian High School