Angelica LLanos
Wolcott
Summary
Dynamic Front Desk Sales Associate at Catalyst Training Gyms, adept at referral management and customer service. Excelled in resolving client concerns and enhancing satisfaction through effective communication and teamwork. Proficient in cash register operations and maintaining kitchen cleanliness, contributing to a positive and efficient gym environment. I have a proven track record of delivery high quality customer service with the ability to adapt quickly to new software and new environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate/Receptionist
Catalyst Training Gyms
01.2021 - Current
- Successfully guided customers to a positive outcome when concerns were expressed.
- Managed incoming calls to address customer concerns such as billing, scheduling, and other client needs.
- Prepared and handled fresh fruits for protein shakes while following proper kitchen space cleanliness.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Dental Hygiene
University of Bridgeport
Bridgeport, CT12-2025
High School Diploma -
Waterbury Arts Magnet School
Waterbury, CT06-2020
Skills
- Referral management
- Basic mathematics
- Food service
- Proper kitchen cleanliness
- Microsoft office
- Scheduling appointments
- Teamwork
- Goal setting
- Cleaning and sanitizing
- Sales training
Certification
- OSHA Bloodborne Pathogens
- Biohazard Waste Training
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Sales Associate/Receptionist
Catalyst Training Gyms
01.2021 - Current
Bachelor of Science - Dental Hygiene
University of Bridgeport
High School Diploma -
Waterbury Arts Magnet School
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