Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Mancuso

Englewood,CO

Summary

Proven Customer Service Representative at Western Pacific Insurance, adept in problem-solving and critical thinking, significantly enhancing customer loyalty and repeat business. Skilled in data entry and active listening, expertly managed high-stress situations, ensuring satisfactory resolutions. Demonstrates a strong ability to maintain professionalism and empathy, achieving positive outcomes in escalated customer interactions.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Western Pacific Insurance
10106 W. San Juan Way Ste 100
08.2015 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

GED -

Columbine/ GED
6201 South Pierce St. Littleton CO 80123
2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Scheduling

Timeline

Customer Service Representative

Western Pacific Insurance
08.2015 - 06.2024

GED -

Columbine/ GED
Angelica Mancuso