Angelica Mejia
Spring Valley,CA
Summary
Proven leader with a track record of enhancing customer experience and streamlining operations at Ross Dress for Less. Excelled in money handling and fostering team motivation, significantly reducing cash discrepancies. Demonstrates customer relations and product knowledge expertise, driving performance and quality to meet ambitious company goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Ross Dress for Less
08.2016 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
Store Manager
99 Cent Only Store
11.2011 - 03.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
College De Bachilleres
Mexico06.1994
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Retail Operations
Timeline
Assistant Manager
Ross Dress for Less
08.2016 - Current
Store Manager
99 Cent Only Store
11.2011 - 03.2016
High School Diploma -
College De Bachilleres