Angelica Mendez
Pagosa Springs,CO
Summary
With a robust background at AEG Eye Care, I excel in optical dispensing and customer service, significantly enhancing patient satisfaction. Leveraging skills in insurance verification and problem-solving, I adeptly increased sales and resolved eyewear issues, demonstrating a commitment to quality and client loyalty. My expertise ensures optimal care and operational efficiency.
Overview
16
16
years of professional experience
Work History
Optician
AEG Eye Care
2800 Corner Stone Dr Pagosa Springs Co 81147
09.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Performed basic vision testing for new patients.
Front Desk Assistant
AEG Eye Care
2800 Corner Stone Dr Pagosa Springs Co 81147
09.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
Bobs LP Inc.
1040 E Hwy 160 Pagosa Springs Co 81147
11.2017 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Caregiver
Colorado CDASS
Pagosa Springs, CO
05.2009 - 01.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CO05-2002
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Repairing glasses
- Optical dispensing
- Adjusting eyewear
- Retail sales
- Optical orders
- Transaction processing
- Order preparation
- Product upselling
- Eye health assessment
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Contact lens fitting
- Attention to detail
- Quality control
- Patient history documentation
- Billing processing
- Problem-solving
- MS office
Languages
Spanish
Professional Working
Timeline
Optician
AEG Eye Care
09.2022 - Current
Front Desk Assistant
AEG Eye Care
09.2022 - Current
Receptionist
Bobs LP Inc.
11.2017 - 12.2021
Caregiver
Colorado CDASS
05.2009 - 01.2017
High School Diploma -
Pagosa Springs High School