Angelica Mendez
Pagosa Springs,CO
Summary
With a robust background at AEG Eye Care, I excel in optical dispensing and customer service, significantly enhancing patient satisfaction. Leveraging skills in insurance verification and problem-solving, I adeptly increased sales and resolved eyewear issues, demonstrating a commitment to quality and client loyalty. My expertise ensures optimal care and operational efficiency.
Overview
16
16
years of professional experience
Work History
Optician
AEG Eye Care
09.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Performed basic vision testing for new patients.
Front Desk Assistant
AEG Eye Care
09.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
Bobs LP Inc.
11.2017 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Caregiver
Colorado CDASS
05.2009 - 01.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CO05-2002
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Repairing glasses
- Optical dispensing
- Adjusting eyewear
- Retail sales
- Optical orders
- Transaction processing
- Order preparation
- Product upselling
- Eye health assessment
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Contact lens fitting
- Attention to detail
- Quality control
- Patient history documentation
- Billing processing
- Problem-solving
- MS office
Languages
Spanish
Professional Working
Timeline
Optician
AEG Eye Care
09.2022 - Current
Front Desk Assistant
AEG Eye Care
09.2022 - Current
Receptionist
Bobs LP Inc.
11.2017 - 12.2021
Caregiver
Colorado CDASS
05.2009 - 01.2017
High School Diploma -
Pagosa Springs High School
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