Angelica Mitchell Moore
Virginia Beach,VA
Summary
Authorization Coordinator, with five years of performing various administrative functions and ensuring quality patient care. Thirteen years of customer service-based management. Results-oriented with a strong acumen for team development. An organized, versatile, solution-driven individual with a passion for identifying operational needs and creating effective solutions that maximize efficiency. Focused and committed to exemplifying and promoting Sentara’s mission, vision, and values.
Overview
16
16
years of professional experience
Work History
Authorization Coordinator
Sentara Healthcare
Virginia Beach, VA
03.2023 - Current
- Improved patient care by efficiently coordinating authorizations for Nutrition, chiropractic, physical, occupational, and speech therapies.
- Streamlined authorization processes by utilizing a centralized tracking system for pending and approved requests.
- Enhanced communication between healthcare providers and insurance companies. Reducing opportunities for denials and/or delays in patient treatment and authorization approvals.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Operations Coordinator
Sentara Healthcare
Virginia Beach,VA, Virginia
11.2021 - 03.2023
- Exhibit extensive knowledge of Sentara's Healthcare systems, policies, procedures, and regulatory requirements.
- Aide departments in and out of Sentara network to ensure patient care is achieved seamlessly. Used Patient surveys scores to improve patient satisfaction to 98.25% in 2022.
- Provide administrative support to my Team Coordinator and Manager.
- Trained Administrative Associates in 2022.
- Responsible for office activities, and procurement of supplies,
- Soley responsible for the collections of $149,660 (85%) exceeding the set 75% goal.
- Review financial reports using both Epic and US Bank each day and investigate variances to keep records accurate.
- Deliver exceptional patient care in a multi-disciplinary environment.
Patient Access Representative
Sentara Healthcare
Virginia Beach,VA, Virginia
06.2019 - 11.2021
- Provided the highest quality service to patients adhering to practice protocols & HIPPA guidelines.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Executed training and on-boarding of 4 fellow coworkers as Preceptor.
- Used EPIC software to compile and correctly input data.
- Crossed trained and worked in multiple departments.
- Multitasked
- Operated high-volume phone calls, collected, and posted copayments, and registered patients accordingly in hospital environment.
- Obtained and used knowledge in insurance products for both Virginia and North Carolina.
- Ensured accurate and timely data entry which contributed to teams 20% increase in revenue.
- Collaborated with my Team Lead in identifying and ordering supplies.
- Fostered healthy professional relationships with employees in multiple departments.
- Aided in department celebration of each team member's birthday and accomplishments to safeguard team morale.
- Ensured updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, and policies.
Youth Director
Calvary
Portsmouth,VA, VA
08.2014 - 06.2019
- Supervised team of 26 people.
- Delivered impeccable verbal, written, and interpersonal skills while communicating with staff, community workers, and various event vendors.
- Wrote 4 weekly lesson plans with coordinated age-appropriate games and activities that taught over 220 youth weekly.
- Recruited volunteers, interviewed prospective staff, created work schedules and evaluated performances.
- Developed training materials from a variety of sources.
- Fostered teacher development and organized educational courses and delivered training to teachers and assistants using a variety of instructional techniques.
- Ensured teacher adherence to policies of the church, community outreach organizations, and social service programs..
- Supported Portsmouth Public Schools and Portsmouth Parks and Recreation by developing clubs and camps for community youth.
Catering Coordinator
It's All Good Catering
Chesapeake, VA
04.2013 - 03.2018
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Optimized team performance by effectively scheduling and supervising staff during events.
- Coordinated food services for Metropolitan Funeral Home while It’s All Good served as their exclusive catering company.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through relationship-building with clients and vendors.
Customer Service Representative
Virginia Department of Motor Vehicles
Norfolk,VA, VA
03.2012 - 07.2014
- Served customers by processing 40-60 vehicle related transactions.
- Collected funds and performed data entry to maintain logs, records, and documentation.
- Balanced cash drawer and reconciled daily report.
- Provided exceptional customer service while following policies, procedures, and practices.
Business Office Associate
CarMax
Virginia Beach, VA, VA
01.2011 - 02.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Collaborated inter-departmentally to assist with workflow and gather reports and data to achieve sales.
- Greeted 50-75 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to 30-40 inquiries via phone, email and in-person from customers seeking information.
Customer Service Manager
Kmart, Sears Holding
Colonial Heights, VA, Virginia
04.2008 - 01.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty. Thereby, helping with retention and drive sales
- Trained and regularly mentored 7-10 associates on performance-oriented strategies and customer service techniques.
- Drove sales by building rapport with customer visiting.
- Reconciled money from front end and deposited funds according company policies.
- Generated customer satisfaction surveys to analyze results into action plans
Education
Bachelor of Science - Medical Social Work
Norfolk State University
Norfolk, VA05.2025
General Studies
Tidewater Community College
Norfolk, VA03.2024
Skills
- Epic/Work Day Program Optimization
- BLS Certification
- Administrative Management
- Money Handling
- Customer Care
- Conflict Mediation
- Recruiting
- Medical Records
- Hospital Experience
- Human Resources
- Logistics
- Payroll
- Microsoft Outlook
- Medical Scheduling
- Office Management
- Research
- Management
- Purchasing
- Event Planning
- Medical Office Operations
- Supervising Experience
- Leadership
- Guest Relations
- Meeting Support
- Database Maintenance
- Team Building
Timeline
Authorization Coordinator
Sentara Healthcare
03.2023 - Current
Operations Coordinator
Sentara Healthcare
11.2021 - 03.2023
Patient Access Representative
Sentara Healthcare
06.2019 - 11.2021
Youth Director
Calvary
08.2014 - 06.2019
Catering Coordinator
It's All Good Catering
04.2013 - 03.2018
Customer Service Representative
Virginia Department of Motor Vehicles
03.2012 - 07.2014
Business Office Associate
CarMax
01.2011 - 02.2012
Customer Service Manager
Kmart, Sears Holding
04.2008 - 01.2011
Bachelor of Science - Medical Social Work
Norfolk State University
General Studies
Tidewater Community College