Angelica Moran
Oak Lawn,IL
Summary
Dedicated operations processor with strong cash handling skills and effective communication. Experienced in training new staff and managing customer transactions with accuracy.
Overview
28
28
years of professional experience
Work History
Operations Processor
US Bank
Elk Grove Village, Illinois
11.2021 - Current
- Managed customer transactions effectively while ensuring accuracy.
- Assisted in training new staff on operational procedures and systems.
- Verified customer information in order to ensure accuracy of delivery.
- operate c5 machine
- operate M5 machine
- Cash Orders
- Managed coin machine for efficient currency handling.
Store Manager
Kaine Management
Forest Park, Illinois
06.2001 - 01.2022
- Managed daily currency exchange operations and enhanced customer interactions to ensure satisfaction.
- Trained new employees on operational standards to maintain compliance and service quality.
- Addressed customer complaints promptly, leading to improved service quality.
- Processed cash orders accurately and promptly.
- Supervised staff to ensure compliance with regulatory requirements and company policies.
- Resolved customer complaints in a timely manner.
Cashier
Kaine Management
Forest Park, Illinois
06.2000 - 06.2001
- Processed customer transactions accurately and efficiently at Kaine Management.
- Maintained organized cash register and adhered to cash handling procedures to ensure accuracy.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth store operations.
- Operated point-of-sale systems to complete sales transactions swiftly.
- Resolved customer concerns promptly, contributing to enhanced customer satisfaction.
- Trained new employees on cash handling practices and customer service protocols.
- Executed tasks to support operations. as assigned by management.
Customer Service Associate
Walgreens
Cicero, IL
04.1998 - 05.2000
- Assisted customers with product inquiries and service-related issues.
- Educated customers about promotions, products, and loyalty programs clearly.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current sales promotions and new product releases.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Followed policies and procedures to meet or exceed established performance requirements.
- Kept work area neat, clean, and well-stocked at all times.
- Maintained store cleanliness and organized product displays effectively.
Education
High School Diploma -
Morton East High School
Cicero, IL06-1997
Skills
- Cash handling
- Trainer for new staff
- Multitasking efficiency
- Team collaboration
- Effective communication
- Dependable attendance
Languages
Spanish
Professional
Timeline
Operations Processor
US Bank
11.2021 - Current
Store Manager
Kaine Management
06.2001 - 01.2022
Cashier
Kaine Management
06.2000 - 06.2001
Customer Service Associate
Walgreens
04.1998 - 05.2000
High School Diploma -
Morton East High School