Angelica Mucha
Tampa
Summary
I started as a Customer Service Representative then promoted to Inside Sales Representative with a proven track record at SRS Building Products, excelling in customer service and product knowledge. Adept at building customer relationships, driving sales, and mentoring peers who need assistance in technical questions regarding commerical roofing, tile roofing, and shingles. I am highly organized and very detail-oriented when it comes to my work. Being a very driven person, I aim to grow as far as I can with the company. Over the past two years, I have learned different aspects of the roofing industry such as Commercial, Tile, and Shingles to further enhance my knowledge and development within the company.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
SRS Building Products
02.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with customers and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Set up new accounts, established customer credit and set up payment methods.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Cashier Department Lead
Dick's Sporting Goods, Inc
04.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
County Line Orchard
08.2019 - 10.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Cypress Creek High School
Wesley Chapel, FL05-2021
No Degree - Business Management
Saint Leo University
Saint Leo, FLSkills
- Attention to detail
- Exceptional customer service
- Product knowledge
- Cheerful and energetic
- Adept multi-tasker
- Email and phone etiquette
- Organized and efficient
- Driven
- Issue resolution
Timeline
Inside Sales Representative
SRS Building Products
02.2023 - Current
Cashier Department Lead
Dick's Sporting Goods, Inc
04.2021 - 02.2023
Cashier
County Line Orchard
08.2019 - 10.2019
High School Diploma -
Cypress Creek High School
No Degree - Business Management
Saint Leo University
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