Angelica Nava
Denver
Summary
Administrative professional ready to lead and optimize team performance. Strong background in coordinating administrative operations, managing schedules, and improving workflow efficiency. Skilled in adapting to changing needs and delivering consistent results. Known for organizational skills, effective communication, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Patient Administrative Specialist-Supervisor
ZYNEX MEDICAL
01.2022 - Current
- Maintain accurate and thorough documentation of patient interactions, treatment adjustments, and updates, ensuring compliance with HIPAA regulations and company policies
- Exhibit clear, effective communication with patients, providers, and internal teams through inbound and outbound calls, emails, and in-person meetings while ensuring HIPAA compliance at all times
- Oversee patient scheduling, lead internal training sessions, and conduct mentorship interviews to enhance team skills and ensure smooth workflow within the department
- Prepare and deliver detailed project plans to address patient follow-up requests, track and resolve shipping issues, and manage time-sensitive tasks, ensuring timely completion and quality service
- Continuously update product knowledge and develop training materials to educate patients on device usage, troubleshooting, and treatment optimization
- Analyze and report data on patient treatment results, product defects, and overall patient satisfaction to support continuous improvement and enhance patient care
- Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
- Supervised administrative staff for optimal performance and productivity.
Lead Office Assistant
COLORADO STATE UNIVERSITY-PUEBLO
11.2019 - 12.2022
- Maintained strict confidentiality of sensitive financial information to protect company reputation and client privacy.
- Processed a range of fiscal transactions while preparing and distributing financial correspondences to stakeholders
- Prepared detailed reports on various aspects of office operations for upper management review.
- Proactively identified areas for improvement in office procedures, suggesting innovative solutions to address challenges.
- Supported finance team members in various projects, contributing to successful outcomes through diligent work ethic.
- Trained new hires on company procedures, systems, and software, ensuring seamless integration into the team.
- Managed daily payments exceeding $10,000 and handled weekly cash deposits surpassing $50,000, ensuring secure and accurate financial transactions
Education
Master of Science - Athletic Training
Colorado State University-Pueblo
Pueblo, Colorado05.2022
Bachelor of Science - Exercise Science
Colorado State University-Pueblo
Pueblo, Colorado05.2022
High School Diploma -
Westminster High School
Westminster, Colorado05.2017
Skills
- Microsoft Office Software
- Data Entry and Analysis
- Record keeping
- Communications
- Account Management
- Organization and Time Management
- Attentive to Detail
- Adaptability
- Project management
- Administrative oversight
- Document management
Awards
- Zynex Medical-Mentor, Appointed to employee to support with new hire transitions and offer mentoring outside of basic training., 2023-2024
- Zynex Medical-Brand Ambassador, Awarded to employee that most upholds company mission and vision., 2023
- Dean's List/ Honors Recipient, Maintain 3.5 GPA while maintaining minimum of 12 credit hours., 2018-2021
Timeline
Patient Administrative Specialist-Supervisor
ZYNEX MEDICAL
01.2022 - Current
Lead Office Assistant
COLORADO STATE UNIVERSITY-PUEBLO
11.2019 - 12.2022
Master of Science - Athletic Training
Colorado State University-Pueblo
Bachelor of Science - Exercise Science
Colorado State University-Pueblo
High School Diploma -
Westminster High School
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