Angelica Odom
Bellingham
Summary
Dedicated professional with extensive experience in managing daily operations and mentoring staff. Known for exceptional attention to detail and a strong customer focus, contributing to enhanced team performance and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Team Lead
Happy Lemon
09.2022 - Current
- Led team in executing daily operations, ensuring adherence to brand standards and customer satisfaction.
- Mentored junior staff to enhance performance and foster a collaborative work environment.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Crew Member
McDonald's
10.2020 - 08.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to streamline order fulfillment processes, enhancing speed and accuracy.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Front of House Manager
Island Queen
06.2018 - 09.2020
- Supervised daily front-of-house operations to enhance guest satisfaction and streamline service flow.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated scheduling and staffing to optimize workforce efficiency during peak hours.
- Managed inventory control and supply orders to ensure availability of essential items without excess waste.
- Collaborated with kitchen team to ensure seamless communication between front-of-house and back-of-house operations.
- Monitored financial transactions and cash handling procedures to maintain accuracy and accountability in revenue reporting.
- Resolved guests complaints while maintaining positive customer environment.
Education
Associate of Science - Biology
Whatcom Community College
Bellingham, WA12-2026
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Quality control
Timeline
Team Lead
Happy Lemon
09.2022 - Current
Crew Member
McDonald's
10.2020 - 08.2022
Front of House Manager
Island Queen
06.2018 - 09.2020
Associate of Science - Biology
Whatcom Community College