ANGELICA PAGAN
Bridgewater
Summary
Resourceful administrative, operations, and customer service professional with 5+ years of experience in telecommunications, federal mail distribution, and logistics. Strong in workflow coordination, inventory control, sales support, and compliance. Recognized for reliability, clear communication, and the ability to excel in fast-paced, high-volume environments.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Sales Representative
AT&T
08.2025 - Current
- Consult with customers to assess needs and recommend wireless, TV, and internet solutions.
- Manage full sales lifecycle using CRM tools for accurate account setup and follow-up.
- Resolve billing, service, and device issues through strong communication and problem-solving.
- Support store operations through merchandising, product organization, and promotional setup.
Clerk
United States Postal Service
Providence
11.2020 - Current
- Perform high-volume mail processing using automated and manual distribution systems.
- Deliver professional customer service for transactions, package processing, and postal inquiries.
- Maintain accurate financial records, logs, and documentation in compliance with USPS standards.
- Improve workflow efficiency by organizing distribution areas and upholding safety protocols.
Sortation Associate
Amazon
Providence
10.2019 - 06.2020
- Processed 180+ packages per hour with consistent accuracy to support delivery timelines.
- Operated scanners and routing systems to maintain efficient package flow and SKU tracking.
- Assisted with pallet staging, logistics reporting, and overall facility safety compliance.
Photo Specialist / Customer Service Associate
Walgreens
Randolph
01.2014 - 01.2015
- Managed photo production, digital processing, and troubleshooting equipment issues.
- Handled POS transactions, customer support, and day-to-day store operations.
- Set up promotional displays, maintained inventory, and ensured accurate cash handling.
Education
West Roxbury Academy
West Roxbury, MASkills
- Mail processing
- Shipping/receiving
- Inventory control
- Workflow optimization
- Equipment operation
- Documentation
- Data entry
- Recordkeeping
- MS Office
- Scheduling
- File management
- Client relations
- CRM management
- Issue resolution
- Sales support
- POS systems
- CRM platforms
- Adobe Photoshop
- Digital file/photo processing
- Productivity tracking
- Time management
- USPS/corporate standards
- Reporting
- CRM tools
Core Skills
Operations & Logistics: Mail processing, shipping/receiving, inventory control, workflow optimization, equipment operation
Administrative: Documentation, data entry, record keeping, MS Office, scheduling, file management
Customer & Sales Support: Client relations, CRM management, issue resolution, sales support, POS systems
Technology: CRM platforms, POS systems, Adobe Photoshop, digital file/photo processing
Quality & Compliance: Productivity tracking, time management, USPS/corporate standards, reporting
Timeline
Sales Representative
AT&T
08.2025 - Current
Clerk
United States Postal Service
11.2020 - Current
Sortation Associate
Amazon
10.2019 - 06.2020
Photo Specialist / Customer Service Associate
Walgreens
01.2014 - 01.2015
West Roxbury Academy