Angelica Perez
Santa Ana,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Tegria
08.2017 - Current
- Bill clean claims daily to payers via electronic or hard copy submissions in a timely manner
- Verify insurance and authorizations via payor portals, website, or phone
- Maintain accurate records and provide detailed, professional notes in patient files
- Properly submit claims to secondary and tertiary insurance companies with the appropriate EOB attachments, if applicable
- Review rejected claims to determine the cause and what the next appropriate steps are to resolve
- Provide excellent customer service, developing and maintaining client relationships
Office Administrative and Billing Clerk
Medical Specialties Managers, Inc
03.2017 - 08.2017
- Compiled and recorded medical charts, reports, and correspondence, using multiple EHR systems
- Protected the security of medical records and ensured that confidentiality was maintained
- Batching, logging, and processing incoming payments
- Preparing and mailing claims to the insurance carriers
- Requesting, scanning, and forwarding reports
- Verifying patients insurance eligibility
Customer Service Representative
Budget Car Rental
06.2014 - 09.2016
- Kept records of customer transactions, recorded details of inquiries, complaints, as well as actions taken
- Conferred with customers by telephone and in person to provide information about car rentals, booked and processed transactions, canceled reservations, and obtained details of complaints
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Certificate of Completion - Administrative Biller & Coder
Hope Builders Taller San Jose
Santa Ana, CA08.2017
High School Diploma -
Cesar E. Chavez High School
Santa Ana, CA07.2012
Certificate of Completion - Clinical Assisting I & II
ROP
Santa Ana, CA06.2012
Skills
- Administrative skills
- Ability to work independent
- Strong verbal and written skills
- Medical Billing and Collections
- Analytical and problem-solving skills
- Microsoft Office Proficient
- EMR/EHR Knowledge
- HIPPA regulations
- Bilingual
- 10 Key
Timeline
Billing Specialist
Tegria
08.2017 - Current
Office Administrative and Billing Clerk
Medical Specialties Managers, Inc
03.2017 - 08.2017
Customer Service Representative
Budget Car Rental
06.2014 - 09.2016
Certificate of Completion - Administrative Biller & Coder
Hope Builders Taller San Jose
High School Diploma -
Cesar E. Chavez High School
Certificate of Completion - Clinical Assisting I & II
ROP
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