Angelica Perez
Perth Amboy,NJ
Summary
Driven and dedicated Undergraduate student in search of growth within the Human Resources field. Currently in my last semester of school, with the goal of obtaining my Bachelor's degree in Sociology and minor in Women and Gender Studies. Within the same time frame, I am also maintaining the role of Supervisor for Applegreen Travel Plazas, with 3 years of strengthened leadership skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Applegreen
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created associates' schedules to ensure their scheduling needs were met while also establishing strong teams for smooth operations.
- Completed weekly inventory counts along with creating supply orders and paying invoices correspondingly.
Sales Associate
HmsHost Glover Cleveland Travel Plaza
07.2019 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Sociology
Kean University
Union12.2024
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Operations Management
- Time-management
- Interpersonal skills
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Applegreen
11.2021 - Current
Sales Associate
HmsHost Glover Cleveland Travel Plaza
07.2019 - 03.2020
Bachelor of Science - Sociology
Kean University
High School Diploma -
Perth Amboy High School