Angelica Pierre
Chester,NY
Summary
Business administration graduate with training in management, marketing, and customer service. Demonstrated ability to lead teams and resolve customer concerns quickly. Proven communication, problem-solving, and results focus in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Associate
Sunglass Hut
Woodbury, New York
05.2023 - Current
- Delivers tailored service to customers through needs analysis and product recommendations.
- Maintains product knowledge and visual merchandising to enhance the customer experience.
- Performs cashier duties, such as accepting payments, issuing receipts, and counting back change.
- Process returns, exchanges, and refunds in accordance with company policies.
- Handles customer complaints in a professional manner.
- Demonstrates product features and benefits for customers' needs.
- Greets customers and provided exceptional customer service.
Manager's Assistant
Enterprise Rent-A-Car
Newburgh, New York
05.2026 - 08.2026
- Supported management in implementing strategic goals and operational improvements.
- Facilitated customer service initiatives to improve client satisfaction levels.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drove customer feedback to deliver information to management for corrective action.
Manager Trainee
Enterprise Rent-A-Car
Middletown, New York
07.2025 - 05.2026
- Resolved conflicts between staff members by facilitating open dialogue among all parties involved.
- Managed daily operations and ensured efficiency within rental branch.
- Worked closely with customers to understand needs and resolve diverse issues.
Substitute/Assistant
Healthy Kids Extended Day Program
Dalton, New York
10.2024 - 05.2025
- Supervised children during after-school programs, ensuring a safe and engaging environment.
- Planned activities and built rapport with students and parents to support program goals.
Student Employee
Metz Dining Services
Houghton, NY
10.2024 - 05.2025
- Operated dish station and assisted with food service including smoothie bar setup and restocking.
- Maintained cleanliness and followed safety protocols during high-traffic hours.
Phonathon Caller
Houghton University
Houghton, NY
02.2023 - 04.2024
- Contacted alumni and supporters for scholarship donations; achieved weekly fundraising goals.
- Composed handwritten thank-you notes to personalize donor engagement.
Sales Associate
Kate Spade New York
Central Valley, NY
05.2022 - 01.2023
- Assisted customers in selecting products while delivering luxury-level service.
- Drove accessory add-ons (wallets, jewelry) to increase multi-item purchases.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Independent Beauty Consultant
Mary Kay
Chester, NY
06.2020 - 05.2022
- Conducted personalized skin care consultations and product demonstrations.
- Built a repeat customer base through follow-ups and product education.
Education
Bachelor of Business Administration -
Houghton University
Houghton, NY05.2025
High School Diploma -
Cornwall Central High School
New Windsor, NY06.2021
Skills
- Customer service
- Consultative Selling
- Customer Experience Optimization
- Product knowledge
- Customer relationship management
- Positive and professional
- Microsoft Office (Word, Excel, PowerPoint)
- Written & Verbal Communication
- Teamwork and collaboration
- Conflict resolution
Certification
CPR & First Aid Certified, Expires 12/31/26
Accomplishments
- Dean's List Houghton University
- New York State Seal of Biliteracy (English & French), May 2021
Timeline
Manager's Assistant
Enterprise Rent-A-Car
05.2026 - 08.2026
Manager Trainee
Enterprise Rent-A-Car
07.2025 - 05.2026
Substitute/Assistant
Healthy Kids Extended Day Program
10.2024 - 05.2025
Student Employee
Metz Dining Services
10.2024 - 05.2025
Sales Associate
Sunglass Hut
05.2023 - Current
Phonathon Caller
Houghton University
02.2023 - 04.2024
Sales Associate
Kate Spade New York
05.2022 - 01.2023
Independent Beauty Consultant
Mary Kay
06.2020 - 05.2022
Bachelor of Business Administration -
Houghton University
High School Diploma -
Cornwall Central High School