Angelica Ponce
Yucaipa,CA
Summary
Professional with high standards and results-driven approach, prepared for role as office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Chili's Bar and Grill
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
General Manager
Brewcaipa Brewing co.
01.2019 - 07.2024
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Fitness Manager
Fitness 19
02.2018 - 06.2021
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
- Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
- Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
- Established partnerships with local businesses to offer exclusive discounts or services for gym members.
Personal Trainer
24 Hour Fitness
08.2016 - 02.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Nursing Staff Member
Nursing Home
10.2004 - 01.2015
Education
HIGH SCHOOL DIPLOMA -
Yucaipa High
01.2003
Skills
- Strong Communicator
- Managing Employees
- Event Planning
- Exceptional Customer Service
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Payroll and Financial Management
- Marketing Initiatives
- Spanish speaking
- Problem Solving
- Cash Handling
- Budgeting Expertise
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Nutrition Coach Certification – Precision Nutrition.
- Group Resistance Training Instructional Certificate – Aerobics and Fitness Association of America.
- ServSafe Food/ Alcohol Handler Certification - National Restaurant Association.
- Forklift Certification
- Certified Nursing Assistant (CNA)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
- Collaborated with the yucaipa Fire department in the development of THE UP TOWN TOY DRIVE 4 years in a row
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Manager
Chili's Bar and Grill
07.2023 - Current
General Manager
Brewcaipa Brewing co.
01.2019 - 07.2024
Fitness Manager
Fitness 19
02.2018 - 06.2021
Personal Trainer
24 Hour Fitness
08.2016 - 02.2019
Nursing Staff Member
Nursing Home
10.2004 - 01.2015
HIGH SCHOOL DIPLOMA -
Yucaipa High