Angelica Porras
El Paso,TX
Summary
Dedicated Youth Care Worker with a proven track record at Southwest Key Program, adept in youth supervision and behavior management. Excelled in creating supportive environments, significantly improving communication among youths. Skilled in multicultural sensitivity, ensuring inclusive care. Demonstrated exceptional organizational skills, contributing to effective team collaboration and program success.
Overview
15
15
years of professional experience
Work History
Youth Care Worker
Southwest Key Program
01.2018 - 11.2024
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans tailored to each youth''s specific needs.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Documented data and completed accurate updates to case records.
- Completed clear and concise documentation of youth behavior and actions.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
- Coordinated outreach efforts to identify potential new program participants in need of services offered by our organization.
- Provided academic support during homework hours helping students stay on track academically.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Teacher's Assistant
Alahambra Elementary School District
04.2020 - 08.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom activities, tutoring, and reviewing work.
- Copied, organized and distributed classroom assignments or other paperwork.
- Worked with lead teacher to monitor class schedule and take attendance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Sales Associate
Oro Express Chandler
06.2009 - 12.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored customers for signs of security concerns and escalated issues to management.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
No Degree - GENERAL BUSINESS
GCC
Glendale, AZ05-2003
High School Diploma -
PREPARATORIA RAMIRO APODACA ARAIZA
ASCENSION CHIHUAHUA MEXICO06-1996
Skills
- Youth supervision
- Multicultural sensitivity
- Self-care techniques
- Behavior management
Languages
Spanish
Professional Working
Timeline
Teacher's Assistant
Alahambra Elementary School District
04.2020 - 08.2022
Youth Care Worker
Southwest Key Program
01.2018 - 11.2024
Sales Associate
Oro Express Chandler
06.2009 - 12.2017
No Degree - GENERAL BUSINESS
GCC
High School Diploma -
PREPARATORIA RAMIRO APODACA ARAIZA
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