ANGELICA PUENTE
Fort Worth,TX
Summary
Driven professional with a track record of enhancing customer experiences at Cook Children's Medical Center. Excelled in clerical support and problem-solving, boosting patient satisfaction through efficient service. Skilled in multi-line phone systems and customer service, adept at fostering positive relationships and streamlining check-in processes. Demonstrated ability to manage high-volume inquiries, ensuring seamless operations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Service Representative
Cook Children's Medical Center
2021.11 - Current
- Assists patients in filling out check-in and payment paperwork.
- Handle customer service inquiries in person, via telephone and through email.
- Greet and assist patients with check-in procedures.
- Facilitate communication between patients and various departments and staff.
- Respond to inquiries by directing calls to appropriate personnel.
Server/Main Bartender
Mellow Mushroom Pizza Bakers
2008.09 - 2022.10
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Target Optical
2021.02 - 2022.07
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Used optical measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Texas Starpoint Academy
Hurst, TX12.2009
Skills
- Clerical Support
- Problem-Solving Abilities
- Multi-Line Phone Talent
- Customer Service
Timeline
Service Representative
Cook Children's Medical Center
2021.11 - Current
Sales Associate
Target Optical
2021.02 - 2022.07
Server/Main Bartender
Mellow Mushroom Pizza Bakers
2008.09 - 2022.10
High School Diploma -
Texas Starpoint Academy
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