Julia Mora
Roseville,CA
Overview
11
11
years of professional experience
Work History
Service Representative
Pacific Gas & Electric Company
01.2017 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customer calls every day with positive attitude and focus on first call satisfaction.
- Part of mentoring program to assist with training new hire co workers.
- Generating letters to customers providing results of meter tests, completing cases inquiring about high bills, scheduling appointments for requested meter tests.
Customer Service Associate
Shane Company
04.2014 - 01.2017
- Processed all incoming sales transactions through Point of Sale
- Responded to customer inquires and resolved issues efficiently and professionally
- Processed incoming and outgoing of company merchandise from store to store locations
- Worked with multiple computer programs such as SAP, Excel, and POS
- Obtained Employee of the month for June 2015
- Assisted with training of new employees
Guest Service Coordinator
European Wax Center and Call Center
02.2014 - 04.2014
- Handled high volume of calls and guest inquires
- Responded to customer inquiries and requests and resolved issues efficiently and professionally
- Educated guests on services and products offered
- Utilized multiple call center support applications to efficiently assist customers and agents
- Worked with sales transactions and millennium spa software.
Clerical
Robert Half- Office Team
05.2013 - 11.2013
- Entered and retrieved data for the accounting division
- Maintained department records by creating file folders, indexing according to guidelines such as content, purpose, user criteria or chronological, alphabetical or numerical order
- Responsible for sorting and filing all documents
- Handled all incoming and outgoing mail.
Education
Human Resources Administration Certification - Human Resources
San Joaquin Valley College
Rancho Cordova, CA01.2017
Business
Sierra College
Rocklin, CA06.2012
High School Diploma- International Studies -
Mira Loma High School
Sacramento, CA06.2009
Skills
- Customer Support
- Clerical Support
- Problem Resolution
References
References upon request
Timeline
Service Representative
Pacific Gas & Electric Company
01.2017 - Current
Customer Service Associate
Shane Company
04.2014 - 01.2017
Guest Service Coordinator
European Wax Center and Call Center
02.2014 - 04.2014
Clerical
Robert Half- Office Team
05.2013 - 11.2013
Human Resources Administration Certification - Human Resources
San Joaquin Valley College
Business
Sierra College
High School Diploma- International Studies -
Mira Loma High School
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