Angelica Ramirez
Friendswood,TX
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Globe Life
Houston, TX
03.2024 - Current
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Scheduled meetings with prospective clients to discuss available products and services.
Department Supervisor
Home Depot
Webster, TX
05.2019 - 03.2024
- Facilitated communication between management, staff, and customers.
- Evaluated current systems and identified opportunities for streamlining processes.
- Provided coaching and mentoring support to team members.
- Investigated potential problems or discrepancies reported by team members.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Established goals for each team member and monitored progress towards those objectives.
Medical
BillSmart LLC
Houston, TX
12.2015 - 06.2019
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Medical Insurance Billing
Texas School of Business
Houston, TX12-2011
High School Diploma -
Pearland High School
Pearland, TX06-2006
Skills
- Customer follow-up
- Lead Development
- Customer Service
- Client Relations
- Leads Prospecting
- Multi-tasking mastery
- Staff Supervision
- Inventory Management
- Problem-Solving
- Microsoft Office
- Computer Skills
- Flexible and Adaptable
Timeline
Insurance Agent
Globe Life
03.2024 - Current
Department Supervisor
Home Depot
05.2019 - 03.2024
Medical
BillSmart LLC
12.2015 - 06.2019
Medical Insurance Billing
Texas School of Business
High School Diploma -
Pearland High School