Angelica Renfro
Kansas City,KS
Summary
Organized Medical Scheduler known for high productivity and efficiency in task completion. Skilled in patient coordination, appointment scheduling software, and medical coding. Excel in communication, time management, and problem-solving to enhance office operations and patient experience.
Overview
4
4
years of professional experience
Work History
Kansas City Urology Clinic
Merriam, Kansas
12.2023 - Current
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Maintained accurate records of all payments received by the organization.
- Provided clinical support services to physicians by preparing patient charts, scheduling appointments, and maintaining medical records.
Customer Service Representative
Cobalt Medplans
Overland Park, KS
08.2024 - 10.2024
- Reviewed reinsurance contracts and provided expert analysis to ensure accuracy of information.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Maintained accurate records of all insurance transactions using computer software systems.
Front Desk Receptionist
Drs Hawks, Besler, Rogers & Stopple
Overland Park, Kansas
06.2022 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Scheduler
The University of Kansas Health System
Kansas City , Kansas
02.2021 - 02.2023
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
Education
High School Diploma -
Shawnee Mission North
Mission, KS05-2017
Skills
- Appointment coordination
- Data entry proficiency
- Schedule management
- HIPAA compliance
- Strong organization
- File preparation
Timeline
Customer Service Representative
Cobalt Medplans
08.2024 - 10.2024
Kansas City Urology Clinic
12.2023 - Current
Front Desk Receptionist
Drs Hawks, Besler, Rogers & Stopple
06.2022 - 07.2023
Scheduler
The University of Kansas Health System
02.2021 - 02.2023
High School Diploma -
Shawnee Mission North