Angelica Reyes
Irving,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Tom Thumb Food Stores
09.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Account Manager
Alphalete Marketing
08.2022 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Team Lead
CVS Pharmacy
08.2020 - 07.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Sandwich Artist
Subway
07.2019 - 07.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Irving High School
Irving, TX05.2021
Skills
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Customer Service
- Client Relationship Management
- Critical Thinking
Languages
Spanish
Professional Working
Timeline
Cake Decorator
Tom Thumb Food Stores
09.2023 - Current
Account Manager
Alphalete Marketing
08.2022 - 06.2023
Team Lead
CVS Pharmacy
08.2020 - 07.2022
Sandwich Artist
Subway
07.2019 - 07.2020
High School Diploma -
Irving High School