Angelica Reyes
Budtender
San Jose,CA
Summary
Reliable and upbeat customer service professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and display cleanliness. Adept at working quickly and maintaining security while meeting high demand.
Overview
26
26
years of professional experience
Work History
Senior Administrative Assistant
South Coast Air Quality Management District
Diamond Bar, CA
08.2002 - 03.2023
- Created and updated records and files to maintain document compliance in accordance with state and federal laws.
- Coordinated and marketed office activities and public events.
- Designed cultural heritage displays for Diversity, Equity, and Inclusion efforts.
- Supported time-tested professional relationships, working with stakeholders in government, the business sector, the public, and employees, to facilitate communication and project tracking.
- Handled cash management for permits, events, and collateral and provided customer service at agency cashier booth.
- Liaison between agency and the public, providing vital information on programs, regulation, and compliance.
- Managed petty cash for expenses and international travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels of collateral and event materials.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created, promoted, and facilitated confidential, safe, brave spaces for employee resources groups such as; LGBTQIA, Veterans, API+ (Asian Pacific Islander), BEROC (Black Employees Resource of Change), Persian ERG, HALOS (Hispanic and Latinos Organization for Success), and Allies.
Sales Associate
Mellano & Company
Los Angeles Flower Market
02.1997 - 09.1999
- Designed floral and plant displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Cultivated relationships between customers, domestic and international vendors, state and federal compliance officers.
- Inventoried incoming and outgoing perishable cut flower merchandise.
- Tracked inventory shipments and documentation for U.S. Customs and the Department of Agriculture
- Retained quality of perishable stock and restocked shelves to maintain product availability and store appearance.
- Weighed, prepared and packaged different types of perishable and non-perishable products.
- Answered customer questions about an array of floral species, supplies, and perishable merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress seasonal situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and seasonal products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs in a high pressure industry.
- Engaged in friendly conversation with customer to better uncover individual needs..
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Verified identity and employment authorization for the required I-9 Employment Eligibility Verification form.
Education
Certification - Cannabis Retail Certification Program
Mt. San Antonia College
WalnutSkills
- Customer Service and Relationship Building
- Critical Thinking
- Adapt to Diverse Groups
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Customer Needs Assessment
- Policy and Procedure Adherence
- Cleanliness and hygiene
Additional Information
Volunteered with various community groups; The Growing Home, an urban community farm and education center. The USMC Family Readiness Program supporting military families during deployments. San Dimas Festival of Western Arts program event volunteer.
Held licenses in the state of California for Notary Public and Fire and Casualty Insurance.
Timeline
Senior Administrative Assistant
South Coast Air Quality Management District
08.2002 - 03.2023
Sales Associate
Mellano & Company
02.1997 - 09.1999
Certification - Cannabis Retail Certification Program
Mt. San Antonia College