Angelica Rivera
Staten Island,NY
Summary
Hospitality professional with extensive leadership experience across top-tier venues in New York City. Proven ability to manage high-volume operations, lead and motivate teams, and elevate guest experiences through exceptional service. Highly knowledgeable in beverage program management, staff training, and operational execution with a passion for excellence and relationship building.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Docks Off Fifth
New York, NY
01.2025 - Current
- Oversee daily restaurant operations, including front-of-house staff supervision, guest service standards, and inventory control.
- Manage employee scheduling, training, and performance evaluations to ensure team accountability and service consistency.
- Collaborate with executive leadership on marketing, event planning, and profitability strategies.
- Implement systems to improve workflow efficiency and guest satisfaction scores.
- Handled cash accurately and prepared deposits
Floor Manager
Tao Group
New York, NY
04.2024 - 01.2025
- Directed service floor operations in a high-volume, upscale dining environment.
- Supported hiring, onboarding, and mentoring of new staff while upholding brand standards.
- Managed nightly service, resolved guest concerns in real-time, and ensured seamless team communication.
- Worked closely with kitchen and bar teams to maintain quality, speed, and coordination during peak hours.
Bartender
Catch Hospitality Group
New York, NY
07.2019 - 04.2024
- Delivered personalized guest service in a fast-paced, luxury hospitality setting.
- Selected as part of the opening team for Catch Steak NYC; contributed to bar setup, menu design, and team training.
- Maintained detailed beverage inventory, executed monthly counts, and supported ordering.
- Built lasting relationships with high-profile clientele and VIP guests, enhancing brand loyalty and repeat business.
Education
Media Technology And Management - Media
Kingsborough Community College
Brooklyn, NYSkills
- Excellent ability to multi-task
- Expertise in risk management & preventing losses
- Experience in using multiple POS systems
- TIPS certified
- Staff management
- Inventory control
Timeline
Assistant General Manager
Docks Off Fifth
01.2025 - Current
Floor Manager
Tao Group
04.2024 - 01.2025
Bartender
Catch Hospitality Group
07.2019 - 04.2024
Media Technology And Management - Media
Kingsborough Community College