Angelica Rodriguez
Bakersfield,CA
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Puma
02.2023 - Current
- Managed daily opening and closing procedures, including cash handling, banking deposits and reconciliation of financial records
- Monitored customer feedback on products and services provided by the store ensuring high satisfaction ratings.
- Performed regular audits to ensure accuracy of pricing, stocking, shipping and receiving procedures, and store displays.
Key Holder
Hot Topic
10.2020 - 01.2023
- Managed store operations, including scheduling staff, managing budgets, and resolving customer complaints
- Implemented a customer loyalty program that increased customer retention by 10%
- Created and maintained a safe and secure work environment for staff and customers
Shift Leader
Jack In The Box
11.2017 - 06.2020
- Maintained high standards of customer service during high-volume, fast-paced operations
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
Skills
- Critical Thinking
- Problem Solving
- Leadership
- Time Management
- Oral and written communication
Timeline
Retail Supervisor
Puma
02.2023 - Current
Key Holder
Hot Topic
10.2020 - 01.2023
Shift Leader
Jack In The Box
11.2017 - 06.2020