Angelica Rodriguez Rivera
North Richland Hills
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Front Service Agent
Benchmark Hospitality
Westlake
06.2023 - Current
The Front Service Agent provides friendly, efficient registration, guest check-out, and information to all guests, fellow employees, and visitors.
Responsibilities:
- Interact with guests as they arrive and depart, and check guests in and out of the hotel.
- Interact with staff in a professional manner, assisting other departments with necessary information.
- Assist with collecting and storing luggage from guests arriving and departing.
- Collaborated with team members to meet daily goals set by management.
- Partnered with customers to effectively resolve issues through phone and in person.
- Followed up with customers to ensure satisfaction with services provided.
Education
High School Diploma -
Birdville High School
North Richland Hills, TX05-2024
Skills
- Bilingual
- Customer service
- Decision-making
- Task prioritization
- Team building
- Multitasking Abilities
- Hospitality services
- Time management
- Problem-solving skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Service Agent
Benchmark Hospitality
06.2023 - Current
High School Diploma -
Birdville High School
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