Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Rogers

Memphis,TN

Summary

Experienced Certified Pharmacy Technician with a background in healthcare, skilled in communication, problem-solving, and process improvement. Pursuing advanced studies in leadership and HR development, focusing on talent management and employee engagement. Proven track record of maintaining confidentiality and effective collaboration with diverse teams. Capable of managing conflicting demands and understanding core administrative requirements.

Overview

9
9
years of professional experience

Work History

Clinical Pharmacy Technician Senior

Prime Therapeutics
Remote
06.2024 - Current
  • Achieved positive outcomes by collaborating with diverse teams and fostering a collaborative atmosphere.
  • Effectively communicated complex medication information to both patients and healthcare professionals.
  • Managed stakeholder concerns while resolving disputes quickly and professionally.
  • Acted as main contact for stakeholders on complex medication inquiries.
  • Ensured confidentiality while maintaining accurate patient records using various database applications.
  • Identified training needs within the team to support continuous improvement.
  • Served as a mentor and coach, sharing best practices with team members.
  • Led team meetings via Microsoft Teams, equipping members with necessary tools and techniques.

Pharmacy Technician Lead Trainer, SME

Cigna
Memphis, TN
06.2019 - 05.2024
  • Developed processes to improve efficiency and eliminate weak points in operations.
  • Delivered precise company information to employees for enhanced clarity.
  • Oversaw new hire orientation and comprehensive onboarding training for the department.
  • Assisted in training new employees on pharmacy procedures.
  • Relayed changes in standard operating procedures to the team promptly.
  • Managed patient records accurately, ensuring confidentiality and proper data handling.
  • Worked collaboratively with diverse teams to promote positive results and support initiatives.
  • Communicated medication details effectively to patients and coordinated with healthcare teams.
  • Facilitated resolution of disputes while addressing stakeholder concerns efficiently.

Specialty Pharmacy Technician PRN

Regional One Health (Oncology Clinic)
Memphis, TN
08.2018 - 05.2024
  • Executed maintenance of accurate patient records utilizing database applications for effective data management.
  • Promoted teamwork among diverse groups to achieve successful outcomes through collaborative efforts.
  • Articulated complex medication information to patients while working closely with healthcare teams.
  • Handled disputes and managed stakeholder concerns with professionalism.
  • Evaluated prior authorization requests for medical procedures, treatments, and medications systematically.
  • Assessed insurance coverage and eligibility for requested services to ensure proper documentation.
  • Liaised with healthcare providers, insurance companies, and patients on prior authorization processes.
  • Directed new hire orientation and onboarding activities while implementing training programs for staff.
  • Collaborated with Oncology staff to implement a new SOP for safe handling and administration of hazardous medications, ensuring compliance with OSHA and USP safety standards, and streamlining workflow for sterile compounding.

Pharmacy Technician Specialist

Enclara Pharmacia
Memphis, TN
10.2016 - 08.2018
  • Streamlined patient record maintenance by accurately handling confidential information through database applications.
  • Executed tasks such as entering patient admissions and updating discharge statuses efficiently.
  • Received oral prescription orders via fax, eRx, or phone and entered them accurately for patients.
  • Adjudicated mail order prescriptions promptly to ensure timely patient access to medications.
  • Effectively managed employee relations issues tied to job performance and organizational changes.
  • Provided high-quality customer service to hospice partners to maintain strong relationships.
  • Assisted local pharmacies in successfully adjudicating claims for better operational outcomes.

Education

Master of Science - Leadership & Human Resource Development

Louisiana State University
Baton Rouge, LA
08-2025

Bachelor of Science - Business Administration

University of Phoenix
Phoenix, AZ
10.2022

Skills

  • Employee training and staff development
  • Data analytics skills
  • Team collaboration and building
  • Stakeholder management strategies
  • Compliance with regulations
  • Conflict resolution methods
  • Problem-solving skills
  • Understanding pharmacodynamics principles
  • Ethics in pharmacy practice
  • Proficiency in pharmacy software applications
  • Protection of patient privacy rights
  • Protocols for drug storage
  • Knowledge of healthcare regulations
  • Quality control measures
  • Compliance with FDA and HIPAA standards
  • Guidelines for FDA drug safety practices
  • Administration of Medicare and Medicaid programs
  • Support for operations management
  • Onboarding new employees effectively
  • Project management

Timeline

Clinical Pharmacy Technician Senior

Prime Therapeutics
06.2024 - Current

Pharmacy Technician Lead Trainer, SME

Cigna
06.2019 - 05.2024

Specialty Pharmacy Technician PRN

Regional One Health (Oncology Clinic)
08.2018 - 05.2024

Pharmacy Technician Specialist

Enclara Pharmacia
10.2016 - 08.2018

Master of Science - Leadership & Human Resource Development

Louisiana State University

Bachelor of Science - Business Administration

University of Phoenix

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Angelica Rogers