Angelica Ross
Alcoa,TN
Summary
Customer service expert with over 11 years in the veterinary sector, specializing as a veterinary technician and customer service coordinator. Proven ability to establish rapport with clients and enhance customer satisfaction. Recognized for a positive attitude and strong teamwork skills, contributing to overall company success. Results-driven professional with a passion for building relationships and fostering business growth.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Big Springs Veterinary Hospital
Maryville, Tennessee
07.2025 - Current
- Assisted clients with appointment scheduling and service inquiries.
- Processed patient records and maintained accurate file management systems.
- Handled billing inquiries and processed payments efficiently.
- Collaborated with veterinary staff to ensure smooth patient flow.
Senior Customer Service Coordinator
GOODHEART Animal Health Center
Denver, CO
07.2020 - 03.2024
- Coordinated daily customer service operations for a veterinary health center.
- Coordinated with hospital leadership regarding any new or changing hospital protocols.
- Making all non-medical purchases to keep the hospital stocked at all times.
- Regularly communicated and checked in with hospital staff to make sure they had the support needed to help clients and patients.
- Maintained up-to-date records of all customer interactions.
- Assisted customers with billing inquiries, account changes, and other related matters.
- Created and maintained accurate documentation of all customer information.
- Responded promptly to emails and phone calls from customers regarding their inquiries or complaints.
- Collaborated with veterinary staff to ensure seamless patient care delivery.
Customer Service Representative
Fairview Animal Hospital
Maryville, TN
- Assisted clients with appointment scheduling and service inquiries.
- Educated pet owners on care procedures and hospital services.
- Collaborated with veterinary staff to ensure smooth patient flow.
Education
Some College (No Degree) - Veterinarian Assisting
Pima Medical Institute
Denver, COSkills
- Customer service expertise
- Effective communication
- Protocol coordination
- Team collaboration
- Attention to detail
- Call handling and management
- Client account creation
- Medical records retrieval
- Appointment scheduling
- Document scanning and attachment
- Employee training
- Inventory management
Timeline
Customer Service Representative
Big Springs Veterinary Hospital
07.2025 - Current
Senior Customer Service Coordinator
GOODHEART Animal Health Center
07.2020 - 03.2024
Some College (No Degree) - Veterinarian Assisting
Pima Medical Institute
Customer Service Representative
Fairview Animal Hospital