Angelica Sanchez
Garland
Summary
Experienced emergency response specialist with comprehensive experience in high-pressure environments. Skilled in critical thinking, effective communication, and quick decision-making. Strong focus on team collaboration and adapting to changing needs through previous experience in restaurant industry. Reliable, empathetic, and adept at managing stress while maintaining calm and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Safety Communications Call Taker
Plano Safety Communications
Plano, Texas
07.2025 - 12.2025
- Managed high-volume incoming calls, ensuring accurate information delivery and rapid response to emergencies.
- Coordinated communication between first responders and callers, facilitating timely dispatch of services.
- Reviewed call logs regularly to ensure compliance with operational standards and identify areas for improvement.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Handled bilingual calls with ease, ensuring clear communication and understanding for callers of diverse backgrounds.
- Typed incoming information promptly, maintaining 50wpm with 95% accuracy rate.
- Recalled, summarized, prioritized, and categorized information.
Service & Engagement Team Member
Target
Dallas, Tx
10.2024 - 07.2025
- Executed inventory management processes ensuring stock accuracy and product availability.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Assisted in visual merchandising, enhancing product displays to drive customer engagement.
- Operated cash register efficiently, processing transactions with attention to detail.
- Helped to maintain 90% store order accuracy.
- Trained new team members on operational procedures and safety protocols effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Monitored store compliance with company policies to ensure a safe shopping experience for customers.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Hostess & Server
Mexican Sugar
Dallas, Tx
09.2023 - 10.2024
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservation systems to optimize seating arrangements and minimize wait times to keep wait time accuracy above 95%.
- Collaborated with kitchen staff to communicate guest needs and special requests efficiently.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and attended to guest needs proactively.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Implemented feedback mechanisms to improve service quality based on guest experiences.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
FOH Manager, Bartender, Server, Hostess
Pappasito's Cantina
Richardson, Tx
12.2021 - 08.2023
- Supervised daily operations, ensuring exceptional guest experiences and service quality.
- Developed staff training programs to enhance service efficiency and employee performance.
- Managed scheduling and staffing needs, reducing labor costs while maintaining service excellence.
- Managed over 30 FOH employees ranging from bartenders, servers, hostess, and bussers.
- Enforced health and safety standards, ensuring compliance with local regulations and guidelines.
- Led team meetings every shift to drive communication, resolve issues, and promote a positive work environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured weekly bank deposits.
Cashier
Cava
Richardson, Tx
08.2021 - 12.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Managed a high-volume register, maintaining quick service during peak hours to enhance customer satisfaction.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Prepared diverse menu items ensuring high quality and consistency.
- Operated kitchen equipment safely and efficiently to maintain smooth workflow.
- Maintained cleanliness and organization of workstations adhering to health standards.
- Monitored cooking times and temperatures for optimal food safety compliance.
Education
Bachelor of Science - Criminal Justice
University of North Texas At Dallas
Dallas, Tx12-2025
High School Diploma -
North Garland High School
Garland, Tx06-2022
Skills
- Call prioritization
- Typing speed 50wpm 95% accuracy
- Customer service
- Problem-solving skills
- Computer skills
- Professional communication
- Time management
- Calm and professional under pressure
- Proficient in Microsoft Excel, Word, Outlook, Adobe Acrobat, Google Drive, G-mail
- Ability to multitask
- Attention to detail & Organizational skills
- Conflict Resolution
- Adaptability
- Able to lift 50 pounds or heavier
- Able to work Under Pressure
- Team collaboration
Certification
- Mental Health First Aid, National Council for Mental Wellbeing - 11/15/2025-11/15/2028
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Safety Communications Call Taker
Plano Safety Communications
07.2025 - 12.2025
Service & Engagement Team Member
Target
10.2024 - 07.2025
Hostess & Server
Mexican Sugar
09.2023 - 10.2024
FOH Manager, Bartender, Server, Hostess
Pappasito's Cantina
12.2021 - 08.2023
Cashier
Cava
08.2021 - 12.2021
Bachelor of Science - Criminal Justice
University of North Texas At Dallas
High School Diploma -
North Garland High School