Angelica Santiago
Visalia,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Que Pasa Mexican Grill. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling skills. Recognized for optimizing workflow and fostering repeat business by delivering personalized service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Server
Que Pasa Mexican Grill
08.2014 - 11.2025
- Delivered exceptional customer service in high-pressure environments.
- Trained and mentored new staff on menu knowledge and service protocols.
- Managed table assignments to optimize workflow and enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
Server
Black Bear Dinner
02.2014 - 01.2020
- Managed multiple tables efficiently during peak hours, maximizing service speed and accuracy.
- Implemented feedback mechanisms to enhance guest experiences and address concerns promptly.
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Developed effective team communication strategies to enhance workflow coordination during busy shifts.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Computer Operator
Roosevelt AS
Los Angeles, CA06-2002
High School Diploma -
Verdugo HHS
Tujunga, CA09-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
English
Timeline
Server
Que Pasa Mexican Grill
08.2014 - 11.2025
Server
Black Bear Dinner
02.2014 - 01.2020
Computer Operator
Roosevelt AS
High School Diploma -
Verdugo HHS