Angelica Segundo
Four Oaks,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
Tropical Smoothie Cafe
Raleigh, NC
08.2023 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and flatbread.
- Followed all safety guidelines while operating equipment such as ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Checked expiration dates on all products before serving them to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Explained current promotional information and items to patrons.
- Processed payments on cash register and counted back bills and change to patrons.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Restaurant Hood & Exhaust Cleaning Specialist
Extreme Clean
Clayton, NC
04.2023 - 07.2023
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Adhered strictly to safety protocols while performing job duties.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed routine maintenance checks, notifying management of needed repairs.
- Did regular caulking to sides of kitchen hoods or around grease trough.
- Regularly wrapped plastic around restaurant hood as well as placing ply wood over grills to avoid any grease and chemicals from leaking onto the grill/floor.
- Filled out paperwork that listed the services done and any additional services as well as notifying managers/owners what repairs were needed.
Amazon Delivery Driver
2U2Day Logistics LLC
Garner, NC
08.2022 - 01.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Contacted customers prior to delivery to coordinate delivery times.
- Notified dispatch of any missing packages as well as Amazon through AmazonFlex.
- Observed surroundings before making deliveries to ensure my safety.
- Reported any accidents that resulted in injury to dispatch as well as Amazon through the Support Line.
Housekeeper
The Cypress of Raleigh Club, Inc.
Raleigh, NC
10.2020 - 08.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Inspected furniture for damage or stains in between guest stays.
- Changed linens on beds as requested by clients.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Wiped down exterior doors and door frames.
- Swept porches, decks or patios.
- Inspected for damages to property that may have occurred during the cleaning process.
- Provided feedback on customer service issues to management team.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Front Line Cook
State Farmers Market
Raleigh, NC
05.2019 - 02.2020
- Prepared and cooked food items according to standard recipes and menu specifications, using various kitchen equipment.
- Checked temperatures of freezers, ovens, grills, and other cooking equipment to ensure proper functioning.
- Maintained a clean work area by washing dishes, sanitizing surfaces, taking out trash.
- Adhered to all safety standards to prevent accidents or injury while performing duties.
- Assisted in training new employees on proper food preparation techniques and kitchen safety protocols.
- Inspected ingredients for freshness prior to use in order to maintain quality standards.
- Measured ingredients accurately as specified by recipes in order to prepare menu items correctly.
- Responded quickly and efficiently to customer requests or complaints regarding food quality or service issues.
- Kept up-to-date on changing menus items, specialties and promotions.
- Complied with nutritional requirements set forth by local health ordinances.
- Followed company policies regarding portion control and waste management procedures.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Received and stored food and supplies.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Replaced clean utensils in storage bins for easy access.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Followed recipes to prepare meals according to customer specifications.
- Organized walk-in coolers and freezers according to established guidelines.
- Maintained records of daily food usage in accordance with health regulations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Teacher's Assistant
South Johnston High School
Four Oaks, NC
01.2018 - 06.2018
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Organized and maintained filing systems for documents and records.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Proofread documents prior to distribution to ensure accuracy of content.
- Coordinated special projects as assigned by management staff.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Executed record filing systems to improve document management and organization.
- Gathered music and props for daily class instruction as well as performances.
Retail Sales Associate/Cashier
Family Owned Business
Smithfield, NC
03.2013 - 12.2017
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Verified that all prices were accurate before ringing up purchases.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Participated in periodic inventory counts as assigned by management.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
Library Volunteer
James Bryan Creech Public Library
Four Oaks, NC
03.2016 - 05.2016
- Assisted patrons with locating, checking out, and returning library materials.
- Organized shelves and maintained an orderly collection of books and other resources.
- Answered patron inquiries regarding library services and procedures.
- Provided technical assistance to patrons in using computers and printers.
- Updated library catalog system with new acquisitions and changes in holdings.
- Assisted with shelving returned items in appropriate locations within the library.
- Created promotional displays for upcoming events or book releases.
- Helped set up equipment for meetings, lectures, or presentations held at the library.
- Greeted visitors upon arrival at the library entrance desk.
- Monitored activity throughout the facility to ensure a safe environment.
- Helped patrons find specific materials, access library technology and learn borrowing policies.
- Contributed to library event setup and cleanup.
- Emptied book drops and reshelved materials in alignment with established processes.
- Served patrons with friendly and professional communication during check-out transactions.
- Demonstrated professionalism and integrity in interactions with coworkers, management and patrons.
- Participated in periodic inventories of library collections.
- Sorted books, publications and other items according to established procedures.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Located books and periodicals for patrons.
- Kept watchful eye on front desk to encourage protected library environment.
- Delivered and retrieved items to and from departments by hand or push carts.
- Maintained records of items received, issued and returned.
- Classified and catalogued items according to content and purpose.
- Acquired books, pamphlets and periodicals by facilitating ordering process.
Education
High School Diploma -
South Johnston High School
06.2018
Some College (No Degree) - Accounting Software Applications Certificate =
Wake Technical Community College
trueSkills
- Order Management
- Safe Food Handling
- Customer Engagement
- Menu Memorization
- Food Preparation
- Food Running
- Customer Service
- Crew Leadership
- Team Contributions
- Teamwork and Collaboration
- Clear Communication
- Time Management
- Complex Problem-Solving
- Flexible Schedule
- Verbal and Written Communication
- Hospitality Background
- English Language Fluency
- Exceptional Communicator
- Excellent Oral and Written Communication
- Quality Assurance Controls
- Customer Service-Focused
- Food Presentation
- Line Management
- Attention to Detail
- Reliable and Trustworthy
- Back of House Operations
- Kitchen Sanitization
- Highly Motivated
- Food Safety Standards
- Sanitizing Protocols
- High Efficiency
- Chemical Handling
- Dishwasher Operation
- Performance Improvement
Certification
Driver's License
Additional Information
- Efficient Verbal and written communication
- Efficient Public Speaking Skills
- Familiar Materials handling
- Problem-Solving
- Bilingual
- Patriotism
- Moral Strength and Stability
- Bringing Honor to School or Community
- Good Sportsmanship
- Always Prepared
- Subjective and Objective
- Organization and Efficiency
- Quick Decision-Making skills
- Hospitality
Assessments
Spanish English
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- D.A.R Reward
Timeline
Crew Member
Tropical Smoothie Cafe
08.2023 - Current
Restaurant Hood & Exhaust Cleaning Specialist
Extreme Clean
04.2023 - 07.2023
Amazon Delivery Driver
2U2Day Logistics LLC
08.2022 - 01.2023
Housekeeper
The Cypress of Raleigh Club, Inc.
10.2020 - 08.2022
Front Line Cook
State Farmers Market
05.2019 - 02.2020
Teacher's Assistant
South Johnston High School
01.2018 - 06.2018
Library Volunteer
James Bryan Creech Public Library
03.2016 - 05.2016
Retail Sales Associate/Cashier
Family Owned Business
03.2013 - 12.2017
High School Diploma -
South Johnston High School
Some College (No Degree) - Accounting Software Applications Certificate =
Wake Technical Community College