Overview
Work History
Skills
Timeline
Generic

Angelica Sosa

Conroe,TX

Overview

5
5
years of professional experience

Work History

Customer Service

Foundever
11.2024 - 02.2025
  • Educated customers on policy details, ensuring clear understanding of coverage and benefits.
  • Provided exceptional customer service support to clients regarding policy inquiries, claims processing, and coverage options.
  • Assisted in resolving customer issues efficiently.
  • Collaborated with underwriting and claims departments to expedite resolutions and enhance service delivery.

Shift Lead

Potbelly Sandwich Shop
01.2022 - 01.2024
  • Handled cash management, including daily sales reports and bank deposits, maintaining accuracy and accountability.
  • Resolved customer complaints effectively, enhancing customer loyalty and improving overall service quality.
  • Implemented inventory control measures, reducing waste and optimizing supply levels.
  • Supervised daily operations and managed a team of employees to ensure efficient service and high customer satisfaction.

Substitute Teacher

Sheldon ISD/Conroe ISD
01.2020 - 01.2022
  • Developed and implemented lesson plans that aligned with curriculum standards, ensuring continuity of education during teacher absences.
  • Managed classroom behavior and maintained a positive learning atmosphere, fostering student engagement and participation.
  • Communicated effectively with students and staff to support student progress and address concerns.
  • Provided instructional support across various age groups and subjects, adapting to diverse learning styles and classroom environments.

Skills

  • Superior customer service
  • Customer service experience
  • Customer service aptitude
  • Customer service management

Timeline

Customer Service

Foundever
11.2024 - 02.2025

Shift Lead

Potbelly Sandwich Shop
01.2022 - 01.2024

Substitute Teacher

Sheldon ISD/Conroe ISD
01.2020 - 01.2022

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Angelica Sosa