Angelica Sosa
Conroe,TX
Overview
5
5
years of professional experience
Work History
Customer Service
Foundever
11.2024 - 02.2025
- Educated customers on policy details, ensuring clear understanding of coverage and benefits.
- Provided exceptional customer service support to clients regarding policy inquiries, claims processing, and coverage options.
- Assisted in resolving customer issues efficiently.
- Collaborated with underwriting and claims departments to expedite resolutions and enhance service delivery.
Shift Lead
Potbelly Sandwich Shop
01.2022 - 01.2024
- Handled cash management, including daily sales reports and bank deposits, maintaining accuracy and accountability.
- Resolved customer complaints effectively, enhancing customer loyalty and improving overall service quality.
- Implemented inventory control measures, reducing waste and optimizing supply levels.
- Supervised daily operations and managed a team of employees to ensure efficient service and high customer satisfaction.
Substitute Teacher
Sheldon ISD/Conroe ISD
01.2020 - 01.2022
- Developed and implemented lesson plans that aligned with curriculum standards, ensuring continuity of education during teacher absences.
- Managed classroom behavior and maintained a positive learning atmosphere, fostering student engagement and participation.
- Communicated effectively with students and staff to support student progress and address concerns.
- Provided instructional support across various age groups and subjects, adapting to diverse learning styles and classroom environments.
Skills
- Superior customer service
- Customer service experience
- Customer service aptitude
- Customer service management
Timeline
Customer Service
Foundever
11.2024 - 02.2025
Shift Lead
Potbelly Sandwich Shop
01.2022 - 01.2024
Substitute Teacher
Sheldon ISD/Conroe ISD
01.2020 - 01.2022