Angelica Tarin
Largo,FL
Summary
Motivated individual with substantial experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Specialist
JPMorgan Chase
06.2022 - Current
- Reconciled customer accounts and identified discrepancies for further investigation.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Actively participated in developing knowledge based articles.
Customer Service Representative
JPMorgan Chase
07.2021 - 06.2022
- Assisted with setting up merchant accounts for small business owners through Quick Accept.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Associate Banker
JPMorgan Chase
06.2019 - 06.2021
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted Business Relationship managers with their client portfolios providing them with mortgage/account leads.
Shift Supervisor
Starbucks
02.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Crafted specialty drinks.
Education
Bachelor of Science - Management & Organizational Leadership
St Petersburg College
Clearwater, FLSkills
- Customer Relationship Development
- Account Investigations
- Billing Resolutions
- Business Development
- Account Updating
- Risk Management
Timeline
Account Specialist
JPMorgan Chase
06.2022 - Current
Customer Service Representative
JPMorgan Chase
07.2021 - 06.2022
Associate Banker
JPMorgan Chase
06.2019 - 06.2021
Shift Supervisor
Starbucks
02.2016 - 06.2019
Bachelor of Science - Management & Organizational Leadership
St Petersburg College