Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Toppi

23 Mill St. Beverly,MA

Summary

To transition from a Service Manager position to a Human Resources role within the 99 Restaurants

Overview

9
9
years of professional experience

Work History

Service Manager

99 Restaurants
Lynnfield, MA
01.2024 - Current
  • Act as a liaison for communicating all training related areas between the restaurants and the Training Department.
  • Write and oversee training schedules for new FOH and HOH training team members.
  • Conduct quarterly training meetings with FOH and HOH training team members.
  • Educate the entire management team on the hourly training program and their role in the hourly training process.
  • Monitor FOH and HOH Trainers’ performance to ensure all standards are being upheld.
  • Schedule mentors for each new team member out of training for the first 30 days leading up to review.
  • Review benchmarks with new service team members as they graduate to larger stations.
  • Complete a 30-day review with all new FOH team members to discuss performance.
  • Update all side work quarterly.
  • Communicate all menu and service changes/updates to Management Team and Trainers.
  • Responsible for upkeep of In-House training materials.
  • Participate in LTO/Menu Rollout as directed by the GMP.
  • Create and implement incentives/programs to increase guest counts and check averages.
  • Assist in improving target Mystery Shop opportunities as directed by GMP.
  • Write Server and Host schedules within company guidelines.
  • Increase Management awareness of the proper policy, procedures & sanitation standards, utilizing the following

Shift Supervisor/Hostess/Server

99 Restaurants
Danvers, MA
02.2017 - 01.2024
  • Provide a clean, safe and positive atmosphere for your team members
  • Using the correct procedures when closing and/or opening the restaurant
  • Provide voids and comps to employees when needed
  • Perform line checks to ensure smooth shifts
  • Supervise all employees along another manager on duty
  • Represent excellent service and hospitality at all times

Education

High School Diploma -

Lynn English High School
Lynn, MA
01-2017

Skills

  • Teamwork
  • Leadership
  • Time Management
  • Problem-solving

Timeline

Service Manager

99 Restaurants
01.2024 - Current

Shift Supervisor/Hostess/Server

99 Restaurants
02.2017 - 01.2024

High School Diploma -

Lynn English High School
Angelica Toppi