Angelica Toppi
23 Mill St. Beverly,MA
Summary
To transition from a Service Manager position to a Human Resources role within the 99 Restaurants
Overview
9
9
years of professional experience
Work History
Service Manager
99 Restaurants
Lynnfield, MA
01.2024 - Current
- Act as a liaison for communicating all training related areas between the restaurants and the Training Department.
- Write and oversee training schedules for new FOH and HOH training team members.
- Conduct quarterly training meetings with FOH and HOH training team members.
- Educate the entire management team on the hourly training program and their role in the hourly training process.
- Monitor FOH and HOH Trainers’ performance to ensure all standards are being upheld.
- Schedule mentors for each new team member out of training for the first 30 days leading up to review.
- Review benchmarks with new service team members as they graduate to larger stations.
- Complete a 30-day review with all new FOH team members to discuss performance.
- Update all side work quarterly.
- Communicate all menu and service changes/updates to Management Team and Trainers.
- Responsible for upkeep of In-House training materials.
- Participate in LTO/Menu Rollout as directed by the GMP.
- Create and implement incentives/programs to increase guest counts and check averages.
- Assist in improving target Mystery Shop opportunities as directed by GMP.
- Write Server and Host schedules within company guidelines.
- Increase Management awareness of the proper policy, procedures & sanitation standards, utilizing the following
Shift Supervisor/Hostess/Server
99 Restaurants
Danvers, MA
02.2017 - 01.2024
- Provide a clean, safe and positive atmosphere for your team members
- Using the correct procedures when closing and/or opening the restaurant
- Provide voids and comps to employees when needed
- Perform line checks to ensure smooth shifts
- Supervise all employees along another manager on duty
- Represent excellent service and hospitality at all times
Education
High School Diploma -
Lynn English High School
Lynn, MA01-2017
Skills
- Teamwork
- Leadership
- Time Management
- Problem-solving
Timeline
Service Manager
99 Restaurants
01.2024 - Current
Shift Supervisor/Hostess/Server
99 Restaurants
02.2017 - 01.2024
High School Diploma -
Lynn English High School