Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Torres

Orlando

Summary

Results-driven individual focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Front Desk Assistant

The Magic Scent
01.2021 - 12.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
  • Answered customer telephone calls and appropriately handled needs.
  • Handled payment and bill processing, change giving, and payment collecting for guests.
  • Took inquiries over the phone, in person, and via email for guests and provided confirmation information.

Work From Home Agent

Chewy.com
11.2018 - 01.2021
  • Working with customers to provide the best product recommendations.
  • Resolved customer inquiries and complaints.
  • Processing online orders and refunds.
  • Handling over 75+ calls a day

Education

High School Diploma -

Pembroke Pines Charter High School
Fort Lauderdale, FL
06-2018

Skills

  • Payment verification
  • Scheduling
  • Excellent communication
  • Call management
  • Listening skills

Timeline

Front Desk Assistant

The Magic Scent
01.2021 - 12.2024

Work From Home Agent

Chewy.com
11.2018 - 01.2021

High School Diploma -

Pembroke Pines Charter High School
Angelica Torres