Angelica Torres
Orlando
Summary
Results-driven individual focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
The Magic Scent
01.2021 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
- Answered customer telephone calls and appropriately handled needs.
- Handled payment and bill processing, change giving, and payment collecting for guests.
- Took inquiries over the phone, in person, and via email for guests and provided confirmation information.
Work From Home Agent
Chewy.com
11.2018 - 01.2021
- Working with customers to provide the best product recommendations.
- Resolved customer inquiries and complaints.
- Processing online orders and refunds.
- Handling over 75+ calls a day
Education
High School Diploma -
Pembroke Pines Charter High School
Fort Lauderdale, FL06-2018
Skills
- Payment verification
- Scheduling
- Excellent communication
- Call management
- Listening skills
Timeline
Front Desk Assistant
The Magic Scent
01.2021 - 12.2024
Work From Home Agent
Chewy.com
11.2018 - 01.2021
High School Diploma -
Pembroke Pines Charter High School
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