Results-driven individual focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
The Magic Scent
01.2021 - 12.2024
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
Answered customer telephone calls and appropriately handled needs.
Handled payment and bill processing, change giving, and payment collecting for guests.
Took inquiries over the phone, in person, and via email for guests and provided confirmation information.
Work From Home Agent
Chewy.com
11.2018 - 01.2021
Working with customers to provide the best product recommendations.
Resolved customer inquiries and complaints.
Processing online orders and refunds.
Handling over 75+ calls a day
Education
High School Diploma -
Pembroke Pines Charter High School
Fort Lauderdale, FL
06-2018
Skills
Payment verification
Scheduling
Excellent communication
Call management
Listening skills
Timeline
Front Desk Assistant
The Magic Scent
01.2021 - 12.2024
Work From Home Agent
Chewy.com
11.2018 - 01.2021
High School Diploma -
Pembroke Pines Charter High School
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