Angelica Upshaw
Union City,GA
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in many skills related to customer service, front office receptionist and scheduling ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
11
11
years of professional experience
Work History
Scheduler
Beal Wellness
Eastpoint, GA
10.2021 - 04.2024
- Developed and maintained procedures to ensure timely completion of scheduling patients.
- Maintained a positive attitude upon answering company phone.
- Communicated schedule changes effectively when necessary.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted office efforts by filing, entering and uploading patients demographics.
- Answered phone and routed voicemails to employee extension.
- Monitored office voicemails and company email for business support needs and requests.
- Handled inbound and outbound referrals.
- Verify patient insurance.
- Take patients co payment and payments for company office health visits.
- Help assist part-time scribing for doctor.
Front Desk Receptionist
Norfolk Southern
Atlanta, Georgia
10.2015 - 09.2020
- Greeted visitors warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted creating badges for visitors to access company building.
- Monitor and secure surveillance of entire company building.
- Secure building and follow safety procedures and protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
Server
Lenbrook
Atlanta, GA
03.2015 - 01.2016
- Greeted residents guest of the residents as they arrived for dining.
- Provided excellent service to ensure satisfaction.
- Ensure the order is prepared according to the menu.
- Maintained serving standards and followed all regulations while performing duties.
- Worked in coordination with other servers to make sure the residents and guest get quality service and satisfaction.
Cashier
Target
Alpharetta, Georgia
01.2013 - 03.2015
- Greeted customers and delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided exceptional customer service assisting customers with their shopping experience.
- Provides feedback to management on all products, inventory losses, scanning errors or general issues.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Walmart
Alpharetta, Georgia
11.2012 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Southside High School
Atlanta, GA05-2007
Some College (No Degree) - Culinary Arts
Atlanta Technical College
Atlanta, GASkills
- Problem-Solving
- Telephone Etiquette
- CRM Software
- Schedule Management
- Computer Skills
- Insurance Verification
- Strong Work Ethic
- Patient Scheduling
- Customer Service
- Service Sales
- Patient Registration
Timeline
Scheduler
Beal Wellness
10.2021 - 04.2024
Front Desk Receptionist
Norfolk Southern
10.2015 - 09.2020
Server
Lenbrook
03.2015 - 01.2016
Cashier
Target
01.2013 - 03.2015
Cashier
Walmart
11.2012 - 12.2013
High School Diploma -
Southside High School
Some College (No Degree) - Culinary Arts
Atlanta Technical College