Angelica Valle
Santa Ana ,CA
Summary
Dynamic server with proven success in delivering exceptional customer service and engaging guests. Skilled in cash handling and fostering team collaboration in fast-paced environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Server
IHOP
Costa Mesa, CA
12.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new servers on menu items and restaurant procedures, enhancing team performance.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Sales Associate Manager
Petsmart
Santa Ana
12.2021 - 03.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently, ensuring accuracy and speed.
- Maintained knowledge of current promotions and product features to inform customers.
- Collaborated with team members to achieve daily sales targets consistently.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Implemented visual merchandising strategies to improve store presentation and appeal.
Education
High School Diploma -
Los Amigos High School
Fountain ValleyBachelor of Science - Marketing
Western Governers University
Online 12-2027
Skills
- Customer service excellence
- Hospitality expertise
- Guest engagement
- Food safety practices
- Cleanliness standards
- Menu knowledge
- Sales strategies
- Team collaboration
- Problem-solving
- Strong work ethic
- Personable
- Upselling techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
IHOP
12.2023 - Current
Sales Associate Manager
Petsmart
12.2021 - 03.2022
High School Diploma -
Los Amigos High School
Bachelor of Science - Marketing
Western Governers University