Angelica Vargas
North Chesterfield,VA
Summary
Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
11
11
years of professional experience
Work History
Billing Account Manager
Gold's Gym Richmond
Richmond, VA
01.2018 - Current
- Reviewed billing problems, researched issues and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Administrative Assistance
CS Contruction
Richmond, VA
10.2014 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Assistant Manager
CVS Pharmacy
Richmond, VA
03.2014 - 10.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
The Grand Street Campus
Brooklyn NYC06.2001
Skills
- Management of Financial Resources
- Employee Training Oversight
- Automated Account Review
- Service Quality Standards
- Bilingual
- Strong Communication skills
- Warm and Friendly
- Team Player
- Ease with Computers and Technology
Languages
Spanish
Native or Bilingual
Timeline
Billing Account Manager
Gold's Gym Richmond
01.2018 - Current
Administrative Assistance
CS Contruction
10.2014 - 01.2018
Assistant Manager
CVS Pharmacy
03.2014 - 10.2017
High School Diploma -
The Grand Street Campus