Brandy Todd
Gladstone,MO
Summary
Friendly and enthusiastic with numerous years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Exceptional customer service skills, with a 3-year background in high-turnover fast-paced food preparation and delivery. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities.
Overview
11
11
years of professional experience
Work History
Billing Assistant
Mobile Medical Corporation
Kansas City, Missouri
07.2024 - 12.2024
- Managed customer accounts and updated records as needed.
- Processed invoice payments and recorded information in account database.
- Collected, posted, and managed contractor account payments.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Developed strong professional rapport with vendors and clients.
Onsite Drug Screen Technician
Mobile Medical Corporation
Kansas City, MO
09.2023 - 07.2024
- Worked collaboratively with other departments within the organization to ensure smooth operations of the recruitment process.
- Utilized passwords and other security measures to prevent data compromises.
- Upheld strong customer service standards while completing screenings.
- Completed routine and incident-related documentation.
- Prepared reports summarizing findings from screenings on a regular basis.
Security Officer
Allied Universal Security
Kansas City, MO
05.2023 - 09.2023
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Greeted staff, guests, vendors, and contractors upon arrival at the facility entrance.
- Reported safety hazards for remediation response.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Assistant Manager
Retail Rebel
Claycomo, MO
01.2023 - 05.2023
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier/Customer Service
Retail Rebel
Claycomo, MO
02.2022 - 01.2023
- Collected payments and provided accurate change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
Wal-Mart Associate
Walmart
Gladstone, MO
09.2021 - 02.2022
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Followed recipes and baking instructions precisely for consistent product quality.
- Cleaned shelves, counters and tables to maintain organized store.
- Coordinated with bakery team to fulfill large orders and special event requests.
Fresh Cap 1 Associate
Walmart Supercenter
Gladstone, MO
01.2020 - 08.2020
- Bakery and Deli Stocker
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Receive and count stock items, and record data manually or using computer
- Store items in an orderly and accessible manner in freezer, stock rooms, and other areas
Warehouse Associate
Amazon Fullfillment Center MKC6
Kansas City, KS
10.2018 - 11.2019
- Receive and count stock items, and record data manually or using computer
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Keep records on the use and/or damage of stock or stock handling equipment
- Dispose of damaged or defective items, or return them to vendors
Assistant Manager
Sonic Drive-In
Liberty, MO
09.2017 - 10.2018
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
Supervisor
U S Security Associates
Kansas City, MO
08.2016 - 09.2017
- Create or implement security standards, policies, and procedures
- Identify, investigate, or resolve security breaches
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
- Monitor and ensure a sound, ethical environment
- Communicate security status, updates, and actual or potential problems, using established protocols
- Train subordinate security professionals or other organization members in security rules and procedures
- Direct or participate in emergency management and contingency planning
Assistant General Manager
Sonic Drive-In
Liberty, MO
06.2014 - 08.2016
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking and serving food and drinks when necessary
Education
Diploma - Veterinary Technician
Florida Institute of Animal Arts
Winter Park, FL09.2012
High School Diploma -
Smithville High School
Smithville, MO05.2011
Skills
- Complex Problem Solving
- Judgment and Decision Making
- Reading Comprehension
- Speaking
- Management of Personnel Resources
- Time Management
- Management of Financial Resources
- Social Perceptiveness
- Active Learning
- Manager Experience
- Food Preparation
- Order Picking
- Warehouse Experience
- Security
- Food Safety
- Cleaning Experience
- Computer Skills
- Cash Handling
Assessments
- Retail customer service, Highly Proficient, 09/01/21
- Cashier skills, Highly Proficient, 09/01/21
Timeline
Billing Assistant
Mobile Medical Corporation
07.2024 - 12.2024
Onsite Drug Screen Technician
Mobile Medical Corporation
09.2023 - 07.2024
Security Officer
Allied Universal Security
05.2023 - 09.2023
Assistant Manager
Retail Rebel
01.2023 - 05.2023
Cashier/Customer Service
Retail Rebel
02.2022 - 01.2023
Wal-Mart Associate
Walmart
09.2021 - 02.2022
Fresh Cap 1 Associate
Walmart Supercenter
01.2020 - 08.2020
Warehouse Associate
Amazon Fullfillment Center MKC6
10.2018 - 11.2019
Assistant Manager
Sonic Drive-In
09.2017 - 10.2018
Supervisor
U S Security Associates
08.2016 - 09.2017
Assistant General Manager
Sonic Drive-In
06.2014 - 08.2016
Diploma - Veterinary Technician
Florida Institute of Animal Arts
High School Diploma -
Smithville High School