Lea Cilluffo
Bay City
Summary
Twenty years’ experience in the healthcare environment that requires multi-tasking, time management and accuracy while upholding professional standards. Hospital career began at Beaumont Hospital in 2006. Highly organized, proactive, punctual, reliable, and strong drive to succeed. This was recognized by employers and provided multiple opportunities to promote within health systems, providing acquisition of new skills and career development.
Overview
9
9
years of professional experience
Work History
Hospital Billing Supervisor - Gov’t & Non- Gov’t
Children’s Wisconsin
03.2023 - Current
- Assist in the development, design, implementation, employee training and process documents for Epic AI enhancements that relate to the Hospital Billing applications within Epic
- Collaborates with Hospital Billing Manager developing productivity targets and reports to measure and assess the productivity of the Hospital Billing Staff. Report out productivity measures to staff.
- Assess staff goals and adjusts based on business variables. Assess individual staff performance related to productivity on a regular basis and utilizes action planning tools to help staff achieve productivity goals.
- Supervise the activities of the Hospital Billing Department relating to claims, follow-up, credits, variances and denials for hospital-based services
- Provides resource support to staff related to departmental responsibilities and operations as well as computer systems and procedures
- Daily monitoring of billing reports and dashboards to ensure debit and credit receivables are worked timely and efficiently
- Proactive interaction with insurance carriers, patients, and ancillary departments to maintain and balance funds
- Detailed knowledge of insurance programs, rules, regulations and Hospital Billing workflows per payer requirements
- Identify any deficiencies in existing documentation and policies for Hospital Billing processes, as well as develop and keep current all process documents and policies for Hospital billing
- Responsible for the monitoring and delivery of performance feedback to Hospital Billing Staff; prepares corrective action and performance improvement documents for staff when needed
Interim Supervisor/Accounts Receivable Analyst
Trinity Health
09.2019 - 03.2024
- Acting supervisor during supervisor extended leave times
- Proactive interaction with insurance carriers, patients, and ancillary departments to maintain and balance funds. Detailed knowledge of insurance programs, rules, and regulations
- Trainer for new employees
Accounts Receivable Analyst
Beaumont Health System
10.2016 - 09.2019
- Proactive interaction with insurance carriers, patients, and ancillary departments to maintain and balance funds
- Submission and follow up of claims to ensure proper reimbursement
- Detailed knowledge of insurance programs, rules, and regulations
Education
Bachelor of Science - Social Work/Mental Health
Madonna University
Livonia, MIAssociate of Applied Science - Social Work/Mental Health
Oakland Community College
Bloomfield Hills, MI05.2019
Associate - General Studies
Oakland Community College
Bloomfield Hills, MI05.2019
Skills
- Epic - 18 years
- Data analysis - slicer dicer
- Leadership
- Complex Problem Solving
- Ability to grasp new concepts quickly and efficiently
- Coaching and Mentoring
Timeline
Hospital Billing Supervisor - Gov’t & Non- Gov’t
Children’s Wisconsin
03.2023 - Current
Interim Supervisor/Accounts Receivable Analyst
Trinity Health
09.2019 - 03.2024
Accounts Receivable Analyst
Beaumont Health System
10.2016 - 09.2019
Associate of Applied Science - Social Work/Mental Health
Oakland Community College
Associate - General Studies
Oakland Community College
Bachelor of Science - Social Work/Mental Health
Madonna University