ANGELICA VENTURA
Jersey City,New Jersey
Summary
Friendly and highly motivated individual with a strong background in customer service and a deep passion for animals. With experience as a front desk receptionist, cashier, and barista, I've developed excellent communication, organizational, and multitasking skills. I'm dedicated to providing exceptional customer experiences and create rapport with clients, ensuring their needs are met with care and professionalism. My love for animals drives my desire to transition into the veterinary field, where I can combine my customer service expertise with my passion for animal care to contribute to a positive and supportive environment for pets and their owners.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Welcomed customers and created a friendly, positive atmosphere while taking orders and answering questions about menu items.
- Prepared drinks and food quickly and accurately, ensuring customer satisfaction during busy times.
- Handled payments and transactions efficiently, Including cash, card, and mobile orders.
- Resolved customer concerns and complaints with professionalism and a focus on creating a great experience.
- Worked closely with team members to keep the workplace clean, organized, and running smoothly.
- Stayed calm and focused in a fast-paced environment, juggling multiple tasks while maintaining attention to detail.
Front Desk Receptionist
Hudson Cuts
06.2023 - 08.2023
- Greeted clients and provided friendly, professional customer service.
- Scheduled and managed appointments, ensuring smooth daily operations.
- Answered phone calls and assisted clients with questions and booking requests.
- Processed payments and maintained accurate records for services and retail sales.
- Resolved client concerns to ensure a positive experience.
- Kept the reception and salon area clean and organized.
- Supported stylists and management with daily tasks as needed.
Cashier
Kimchi Guys
09.2022 - 12.2022
- Operated cash register and accurately processed payments, returns, refunds, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Welcomed customers warmly and provided outstanding customer service to ensure a positive dining experience.
- Used POS system to complete purchases for customers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Cashier
Bonchon Chicken
09.2020 - 08.2022
- Used POS system to complete purchases for customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Delivered excellent customer service by greeting guests, taking orders, and ensuring a positive dining experience.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted with phone orders and managed delivery scheduling during high-demand periods.
Cashier
Sweetberry Bowls
09.2019 - 03.2020
- Answered customer questions about menu items and assisted with special requests or dietary needs.
- Processed cash, check, and credit cards for customer purchases.
- Cleaned and sanitized work areas, equipment, and dishes.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Collaborated with team members to prepare orders and keep operations running smoothly during busy periods.
Education
Bachelor of Science - Biology
Saint Peter's University
Jersey City, NJ12-2025
High School Diploma - undefined
William L. Dickinson High School
06.2021
Skills
- Customer service and client communication
- Appointment scheduling and management
- Problem resolution and customer support
- Passionate about animals and knowledgeable about basic pet care
- Multitasking in fast-paced environments
- Team collaboration and support
- Basic computer skills (Microsoft Office, email, etc) and POS system proficiency
- Attention to detail and organization
- Experience with pets through personal ownership
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista
Starbucks
06.2023 - Current
Front Desk Receptionist
Hudson Cuts
06.2023 - 08.2023
Cashier
Kimchi Guys
09.2022 - 12.2022
Cashier
Bonchon Chicken
09.2020 - 08.2022
Cashier
Sweetberry Bowls
09.2019 - 03.2020
High School Diploma - undefined
William L. Dickinson High School
Bachelor of Science - Biology
Saint Peter's University