Angelica Verdugo
Los Angeles,CA
Summary
Highly organized, results-driven communications specialist well known for creating a positive work culture and high performance. Well-versed in verbal and written communication skills, problem solving, and administrative tasks. Going forward, my goal is to combine my passion for interpersonal communication, writing, and analytical thinking to help companies thrive in today's digital age.
Overview
2
2
years of professional experience
Work History
Assistant Manager
COTTON ON
ARCADIA, CA
09.2019 - 03.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Administrative Assistant
HOPE UNLIMITED CHURCH
MONROVIA, CA
08.2017 - 06.2019
- Planned and executed programs to recruit a large amount of volunteers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Arts (B.A - Organizational Communication
California State University - Los Angeles
Los Angeles, CA06.2022
Skills
- Managing Multiple Priorities
- Customer Satisfaction
- Visitor and Customer Relations
- Customer Complaint Resolution
- Creative Solutions
- Google Drive
- Microsoft Word
- Data Entry and Database Software
- Positive Attitude and Energetic
- Bilingual (Spanish)
Additional Information
- Awards & Honors: , Dean's List, Honor Roll
Timeline
Assistant Manager
COTTON ON
09.2019 - 03.2020
Administrative Assistant
HOPE UNLIMITED CHURCH
08.2017 - 06.2019
Bachelor of Arts (B.A - Organizational Communication
California State University - Los Angeles
Similar Profiles
Teaya RaynorTeaya Raynor
Store Manager at Cotton onStore Manager at Cotton on
Leslie L VegaLeslie L Vega
Store Manager at Cotton OnStore Manager at Cotton On
Joshua SosaJoshua Sosa
DC Member at Cotton OnDC Member at Cotton On
Seth CrootSeth Croot
Business Systems Support - Integration Analyst at Cotton OnBusiness Systems Support - Integration Analyst at Cotton On
Saghar ShikSaghar Shik
Dental Practice Consultant at IndependentDental Practice Consultant at Independent