Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Melissa Smith

Melissa Smith

San Manuel,AZ

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in personnel management, and inventory management. Dedicated to complete knowledge of company services for optimized customer service.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Heritage Manor
Tucson , AZ
05.2015 - 10.2022
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Evaluated current operational strategies and recommend improvements.
  • Developed and maintain operational guidelines for staff.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Co Owner- Retail Store

All-star Collectables
San Manuel, AZ
05.2006 - 05.2015
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Created and monitored promotional approaches to increase sales and profit levels.

Education

Highschool Diploma -

Canyon Del Oro High School
Oro Valley, AZ

General Studies

Central Arizona College
Aravaipa, Az

Skills

  • Managing Operations and Efficiency
  • Administration and Reporting
  • Shift Coverage
  • Directing Team Members
  • Scheduling and Coordinating
  • Product and Service Knowledge
  • Employee Coaching and Motivation
  • Managing Multiple Priorities
  • Recruiting and Interviewing
  • Retail Knowledge
  • Operational Excellence
  • Overseeing Employees
  • Orientating and Training
  • Hiring and Developing
  • Inventory Restocking
  • Shipment Preparation
  • Online Help
  • Inspirational Leadership
  • Answering Customer Questions
  • Managing Laborers
  • Social Media Digital Marketing
  • Applicant Screening
  • Operation and Control
  • Negotiation and Conflict Resolution

Timeline

Assistant Manager

Heritage Manor
05.2015 - 10.2022

Co Owner- Retail Store

All-star Collectables
05.2006 - 05.2015

Highschool Diploma -

Canyon Del Oro High School

General Studies

Central Arizona College

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Melissa Smith