Angelica Vivar
Victorville,CA
Summary
Motivated Customer Service and Sales Professional with expertise in leading new employees and maximizing team performance. Delivered exceptional sales and service through effective team leadership and training initiatives. Focused on driving operational excellence in retail environments.
Overview
15
15
years of professional experience
Work History
Spanish Interpreter
Thalog
Victorville, California
02.2026 - Current
- Interpreted documents for legal and medical purposes, ensuring accuracy and clarity.
- Facilitated communication between Spanish-speaking clients and staff during meetings.
- Assisted in training new interpreters on company procedures and best practices.
Receptionist/Customer Service Manager
A1 Tires Dealership
Rialto, CA
01.2021 - 01.2022
- Operate telephone to answer, screen, or forward calls, providing information, and take messages.
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Processed customer transactions using point-of-sale systems efficiently.
- Transmit information or documents to customers, using a computer, mail, or a facsimile machine.
- Provide information about an establishment, such as location of departments or offices, employees within the organization, or services provided.
- Provide information about the establishment, such as location of departments or offices, employees within the organization, or services provided.
- Sorted and distributed incoming mail and messages to appropriate departments.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Scheduled and confirmed appointments.
- Coordinated scheduling and confirmation of appointments for clients and staff.
- Managed incoming mail distribution, courier services, faxes, and photocopying requests to ensure smooth operational flow.
Host/Coordinator
Applebees
Victorville, CA
01.2017 - 01.2019
- Provided guests with menus and assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Welcomed guests at entrance and guided them to their assigned tables or waiting areas to ensure efficient seating.
- Answered incoming telephone calls, providing information or transferring calls to the appropriate staff for assistance.
- Handled guest inquiries and resolved concerns promptly to enhance satisfaction.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Managed reservation system and coordinated seating arrangements during peak hours to optimize flow and minimize wait times.
- Resolved guest inquiries and concerns promptly, contributing to overall satisfaction.
- Trained new hosts on procedures, customer service standards, and best practices.
Shift Manager
Jack in the Box
Victorville, CA
01.2013 - 01.2014
- Resolved customer complaints to enhance service satisfaction.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Trained workers on food preparation and service techniques to ensure high-quality dining experiences. in food preparation, service, sanitation, and safety procedures.
- Controlled inventories of food, equipment, smallware, and liquor, reporting shortages to maintain operational standards.
- Managed inventory levels of food, equipment, and supplies to prevent shortages and maintain operational efficiency. of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
EKG Tech
Dr. Mikes Urgent Care
Victorville, CA
01.2012 - 01.2013
- Setting up EKG components including EKG tracings for accurate readings.
- Identified and diagnosed heart conditions to facilitate timely treatment.
- Collected cardiovascular data for accurate analysis by doctors.
- Collaborated with doctors and nurses to ensure patient care.
- Keeping patients informed on every step of the procedure.
- Ensuring the safety and comfort of patients.
- Monitoring ECG equipment and reporting any malfunctions.
Education
Job Readiness and Preparation -
Los Angeles County Office of Education
El Monte, CADiploma -
Serrano High School
Phelan, CASkills
- Bilingual English and Spanish
- Effective Communication
- Customer relationship management
- Service excellence
- Appointment Management
- Computer proficiency
- Reading Comprehension
- Active Listening
- Empathy
- Social Awareness
- Adaptability
- Effective communication
Personal Information
Title: Customer Service Representative
Timeline
Spanish Interpreter
Thalog
02.2026 - Current
Receptionist/Customer Service Manager
A1 Tires Dealership
01.2021 - 01.2022
Host/Coordinator
Applebees
01.2017 - 01.2019
Shift Manager
Jack in the Box
01.2013 - 01.2014
EKG Tech
Dr. Mikes Urgent Care
01.2012 - 01.2013
Job Readiness and Preparation -
Los Angeles County Office of Education
Diploma -
Serrano High School