ANGELICA WALKER
NEW WHITELAND
Summary
Client Relations Specialist - Medical Assistant with 7 years of experience in enhancing patient satisfaction and streamlining healthcare processes in both telehealth and in-office settings. Demonstrates strong skills in patient advocacy, customer retention, and team collaboration, ensuring seamless service delivery and compliance with healthcare regulations. Adept at clinical documentation, inventory management, and fostering a supportive environment for both patients and staff.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Customer Service
Wellcore
01.2023 - 12.2024
- Assisted with the growth of a start up telehealth medical practice
- Assisted patients and manage appointments efficiently while maintaining high standards of customer service and patient care
- Provided empathetic patient support, ensuring timely assistance and fostering a welcoming environment
- Accurately record patient information and manage medical records, ensuring compliance with healthcare regulations
- Streamline customer service processes, leading to improved patient satisfaction and customer retention
- Work closely with healthcare professionals to ensure coordinated patient care and seamless service delivery
- Remote
Certified Nursing Assistant
Grandbrook Memory Care
01.2023 - 09.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Responded quickly and calmly in emergency situations.
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Concierge Call Specialist
Low T Center
06.2022 - 06.2023
- Delivered exceptional concierge services, enhancing client satisfaction and loyalty through personalized communication and efficient problem-solving
- Demonstrated strong work ethic and punctuality, consistently meeting deadlines and supporting team objectives with dedication and reliability
- Worked closely with team members to ensure seamless operations, fostering a cooperative environment that promoted mutual growth and success
- Remote
Certified Nursing Assistant
Aspen Trace Senior Living
06.2022 - 03.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Medical Assistant, Office Manager
Low T Center
05.2018 - 06.2022
- Optimized clinic operations, enhancing patient satisfaction and reducing wait times
- Collaborated with regional manager to train new and current employees across multiple locations
- Performed phlebotomy, blood analysis, injections, and therapeutic procedures while managing inventory
- Achieved measurable improvements in clinic efficiency and patient care quality
Education
Medical Assistant -
Brightwood College
Indianapolis, IN03.2017
Skills
- Telehealth services (Skillful), Patient advocacy, Customer retention, Team collaboration, Time management, Conflict resolution, Problem-solving, Clinical documentation, Inventory management, Customer experience
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Phlebotomy
- CPR
- Immunization administration
- Laboratory specimen collection
- Insurance verification
- Medical office administration
Timeline
Medical Assistant/Customer Service
Wellcore
01.2023 - 12.2024
Certified Nursing Assistant
Grandbrook Memory Care
01.2023 - 09.2023
Certified Nursing Assistant
Aspen Trace Senior Living
06.2022 - 03.2023
Concierge Call Specialist
Low T Center
06.2022 - 06.2023
Medical Assistant, Office Manager
Low T Center
05.2018 - 06.2022
Medical Assistant -
Brightwood College
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