Angelica Westbrook
Tupelo,MS
Overview
8
8
years of professional experience
Work History
Switchboard Operator
North Mississippi Medical Center
05.2022 - Current
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Documented messages and forwarded to correct individual.
Customer Service Representative
Sam's Club
10.2018 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Collector
Service Master Corp Office
02.2017 - 10.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Credit and Collection Officer
America's Car-Mart
07.2015 - 02.2017
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
Education
High School Diploma -
Shannon High School
Shannon, MS05.2007
Skills
- Call Transfers
- Typing Skills
- Effective Customer Service
- Office Connections
- Appointment Setting
- Strong Telephone Etiquette
Timeline
Switchboard Operator
North Mississippi Medical Center
05.2022 - Current
Customer Service Representative
Sam's Club
10.2018 - 11.2022
Collector
Service Master Corp Office
02.2017 - 10.2018
Credit and Collection Officer
America's Car-Mart
07.2015 - 02.2017
High School Diploma -
Shannon High School
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