ANGELICA M. PEREZ
Brick,NJ
Summary
Retired U.S. Air Force Major and Registered Nurse with over a decade of leadership experience in clinical operations, multi-clinic management, staff supervision, and quality improvement. Proven expertise in optimizing workflows, ensuring regulatory compliance, and cultivating high-performing healthcare teams. Recognized for exceptional communication skills, strategic thinking, and a steadfast commitment to delivering safe, efficient, patient-centered care. Results-driven professional dedicated to enhancing healthcare delivery through innovative solutions and collaborative practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nurse Manager, Internal Medicine
United States Air Force
06.2023 - 11.2025
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Recorded details regarding therapies to keep patient charts updated.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Evaluated patient histories, complaints, and current symptoms.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Monitored patient reactions after administering medications and IV therapies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Established and continuously optimized unit schedules and individual work assignments.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Worked at least 200 hours per month as clinic nurse manager to maintain clinical proficiency.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Medical Contingency Response Plan Team Chief
United States Air Force
11.2022 - 11.2023
- Coordinated Mass Casualty plan fot 300 medical personnel.
- Executed Disaster Operations Exercise.
- Directed Presidential Inauguration Day Mass Casualty disaster response plan.
- Positioned 50+ medical personnel to secure medical readiness.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Assisted in recruitment to build team of top performers.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Collaborated with multiple teams to improve clinical efficiency.
- Monitored clinical processes to identify and address potential issues.
- Investigated and resolved supply and manning issues.
- Led production meetings to provide reports to the command team.
- Managed supply inventory.
- Continuously checked supplies for quality assurance according to strict guidelines.
- Developed and implemented process improvement strategies.
- Maintained supply and order accuracy by double-checking packing labels while packaging products.
- Operated finishing tool to prepare supplies for inspections and packaging.
- Trained new employees, instructing each in standard operating procedures and company policies.
- Facilitated collaboration between the clinical team and other departments.
- Generated and maintained accurate clinical records.
Nurse Advice Line Site Coordinator, NCR
United States Air Force
11.2022 - 11.2023
- Oversaw Nurse Advice Line operations supporting 2M patients across the region.
- Standardized templates and improved documentation consistency.
- Reduced crisis response times through workflow and staff readiness enhancements.
- Investigated and resolved issues affecting clinic responses and patient care.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Developed and distributed event surveys to gather feedback and assess event success.
- Implemented protocols and procedures to effectively manage planning process.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Produced concept plans for high-profile corporate meetings and events.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Deployment Chief Nurse
United States Air Force
01.2023 - 05.2023
- Deployment Chief Nurse – Ali Al Salem Air Base, Kuwait
- Served as Chief Nurse in garrison overseeing all clinical operations.
- Directed combat medical training for 49 medics.
- Managed a 52-member Mass Casualty team.
- Strengthened clinical readiness and rapid-response capability.
- Maintained proper staff levels to deliver high levels of care to every patient.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Designed and implemented standards of care for nursing and patient care.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
FEMA Nurse for COVID Operations
United States Air Force
01.2022 - 03.2022
- Augmented civilian hospital staffing during peak COVID surges in a 40-bed medical unit.
- Delivered high-acuity nursing care while maintaining strict infection-control standards.
- Coordinated care with multidisciplinary teams to support patient safety and flow.
- Adapted rapidly to crisis-level operational changes and staffing demands.
- Recognized by federal leadership for exceeding expectations in national emergency response.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed routine wound care and dressing changes on schedule.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Evaluated patient histories, complaints, and current symptoms.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Primary Care Operations Director (Interim)
United States Air Force
08.2021 - 12.2021
- Supervised 52 personnel, 14 GS civilians, and 7 contractors across two clinics (Family Health and Pediatrics).
- Managed a $2M clinical budget and aligned resources with mission needs.
- Directed Patient Centered Medical Home and Military Health Operations training to improve competency.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed patient feedback and identified areas for improvement to drive business success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Nursing
Nyack College
Nyack, NY05-2013
Skills
- Healthcare Operations
- Nursing Leadership
- Clinic Management
- Performance Optimization
- Staff Supervision & Training
- Patient Safety & Quality
- Budget Oversight
- Regulatory Compliance
- Emergency Preparedness
- Strategic Planning
- Interdisciplinary Collaboration
- Change Management
- Mass Casualty Operations
- Department management
- Patient education and advocacy
- Staff assignments
- Multitasking and organization
- Strong clinical judgment
- Workload management
- Task delegation
- Medical records management
- Medical administration
- Policy optimization
- Nursing team oversight
- Utilization review
- Electronic charting expertise
- Direct patient care
- Case management
- Work Planning and Prioritization
- Policy development
- Nursing assignments
- Quality assurance
- Staff supervision
- Treatment Planning
- Clinical expertise
- Medication tracking
- Patient care
- Patient counseling
- Conflict management
- Hiring and terminations
- Deadline management
- Cardiopulmonary resuscitation CPR
- Multidisciplinary care coordination
- Staff development
- Emergency response
- Care delivery
- Compliance oversight
- Electronic charting skills
- Budget management
- Quality improvement
- Delegation
- Clinical supervision
- Student nurse management
- Staff coaching and mentoring
- Crisis intervention
- Utilization management
- Critical thinking
- Discharge planning
- Staff leadership
- Quality controls
- Performance improvement
- Coverage planning
- Corrective action implementation
Certification
BLS Certified
Languages
English
Spanish (Fluent)
Timeline
Nurse Manager, Internal Medicine
United States Air Force
06.2023 - 11.2025
Deployment Chief Nurse
United States Air Force
01.2023 - 05.2023
Medical Contingency Response Plan Team Chief
United States Air Force
11.2022 - 11.2023
Nurse Advice Line Site Coordinator, NCR
United States Air Force
11.2022 - 11.2023
FEMA Nurse for COVID Operations
United States Air Force
01.2022 - 03.2022
Primary Care Operations Director (Interim)
United States Air Force
08.2021 - 12.2021
Bachelor of Science - Nursing
Nyack College
Advanced Training And Professional Development
- TCCC, 2022
- BLS
- Leadership 2022
- EMEDS-HRT, 2022
- Operations Director Leadership Course, 2021
- AF Medical Home Operations, 2021
- Nursing Service Management, 2019
- Lean Six Sigma Yellow Belt, 2018
- Aeromedical Evacuation & Patient Staging, 2017
Awards And Commendations
- Air & Space Commendation Medal
- Air & Space Achievement Medal
- Army Achievement Medal
- Outstanding Unit Award (2 OLC)
- National Defense Service Medal
- GWOT Service Medal
- Humanitarian Service Medal
- Air & Space Longevity Service Award
- Training Ribbon
Degree
BSN
Licenses
Registered Nurse Licenses in:
- NY
- NJ
- TX
Military Service
United States Air Force, Major (Retired), 05/16/16, 11/13/25