Angelica Samantha Ayag
Boynton Beach ,Florida
Summary
Customer-oriented individual with 7 years of experience in hospitality. Highly skilled at interpersonal communication and interpreting guests behaviors and moods. Success in building rapport with guests and advancing company goals through the delivery of world-class service.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Gulf Stream Golf Club
01.2024 - Current
- Executed daily menu presentation and shared distinguished knowledge of gourmet menu items
- Provided wine presentations and recommendations to a discerning member
- Utilized a personal system to organize orders and provide excellent service
Bartender
Sankaty Head Golf Club
05.2023 - 10.2023
- Prepare alcohol or non-alcohol beverages for the members
- Prepare fresh smoothies and milkshakes according to order and recipe
- Interact with members and take orders, serve snacks and drinks
- Assess members' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Check members' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies.
Server/Bartender
Mayacoo Lakes Country Club
10.2022 - 05.2023
- Provides information to help food and beverage selections
- Prepared and served beer, wine and cocktails along with various small food orders to members
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Helps members select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmits orders to bar and kitchen by recording members' choices and identifying members' special dietary needs and special requests.
Server/Bartender
Kontiki Wine and Raw Bar
10.2018 - 10.2022
- Mix and serve drinks following set standard recipes
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
The Beach Club
09.2017 - 09.2018
- Knowledge of mixology, wine, and beer
- Checked on members throughout meal to attend to needs and provide great service
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
Front Desk Receptionist
Oriental Hotel
01.2017 - 08.2017
- Manage online, phone and in-person room reservations
- Processing guest payments and billing, ensuring accuracy
- Respond to guests’ issues and complaints in a friendly, timely manner
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines University
Manila, Philippines05.2017
Skills
- Customer Service and Rapport
- Team Player
- Transactions and Cash Handling
- Computer literacy
Timeline
Server/Bartender
Gulf Stream Golf Club
01.2024 - Current
Bartender
Sankaty Head Golf Club
05.2023 - 10.2023
Server/Bartender
Mayacoo Lakes Country Club
10.2022 - 05.2023
Server/Bartender
Kontiki Wine and Raw Bar
10.2018 - 10.2022
Server
The Beach Club
09.2017 - 09.2018
Front Desk Receptionist
Oriental Hotel
01.2017 - 08.2017
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines University
Similar Profiles
Kenneth AbelKenneth Abel
Exterior Finisher at gulf stream aerospaceExterior Finisher at gulf stream aerospace
Michel MironMichel Miron
Executive Vice-President at Gulf Stream Marine, Inc.Executive Vice-President at Gulf Stream Marine, Inc.
Claudine CollinsClaudine Collins
Cashier at Gulf StreamCashier at Gulf Stream