Angelika Gaddie
Salem,OR
Summary
Strategic and resourceful healthcare coordinator with 5+ years of experience supporting cross-functional projects, process improvement, and system transitions. A strong collaborator and proactive leader, known for bringing order, building clear step-by-step plans, and anticipating needs to drive and exceed goals. Delivers structure, focus, and momentum to teams navigating change.
Overview
7
7
years of professional experience
Work History
Medical Staff Services Coordinator
The Corvallis Clinic
Corvallis, OR
06.2024 - Current
- Applicant Tracking System (ATS) Management (PracticeMatch prior to Optum TA team).
- Credential Stream- department technical support, ticket tracking and management, form mapping, payer rosters
- CAQH management and updates, 90-day attestation
- Medical resident post-hire orientation schedule creation and hosting
- Create and distribute annual surveys to clinicians in departments in anticipation of provider annual performance reviews
- TCC Clinician Post-hire Orientation schedule creation, coordination and hosting
- TCC Clinician Onboarding and Review Program coordination/scheduling between clinicians, directors, supervisors and additional facilitators (pulling data to create composite packets (clinician productivity, national coding data, patient encounters and feedback, comp calendar if applicable - completed to present at meetings.
- Professional Provider Annual Performance Review coordination between clinicians, directors, supervisors and additional facilitators. Pulling data to create composite packets (clinician productivity, national coding data, patient encounters and feedback + survey data from relevant departments, PEER feedback, practice feedback, comp calendar if applicable for annual reviews) completed to present at meetings.
- Administrative support for all department functions.
- TCC Credentialing Huddle Meeting Minutes and Agenda
- Special projects and duties as assigned
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Owner/Independent Travel Coordinator
Vacanzia Vacations
REMOTE
09.2021 - 06.2024
- Researched, coordinated and booked complex domestic and international travel packages.
- Drafted and updated itineraries and kept travelers notified of changes in real time
- Offered incentives and package discounts via social media platforms to increase brand presence and revenue opportunities.
- Prepared customers for international trips by coordinating required documentation.
- Maintained revenue streams by keeping detailed customer records and regularly offering additional services.
- Collected and analyzed customer data to identify potential markets and demand factors.
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals
Member Claims Advocate
Sana Benefits Health Insurance- PartnerHero LLC
REMOTE
10.2020 - 09.2021
- Set up clients with new policies, calculated premiums and established payment methods.
- Transmitted medical records and correspondence on behalf of patients and practitioners.
- Corresponded with third party companies (6 Degrees and PayerCompass) to process claims of patients.
- Securing and verifying HIPAA and ePHI.
- Maintained records of settled claims and inventory of claims requiring detailed analysis.
- Contacted policyholders and modified plans to reflect changing requirements and preferences.
- Documented transactions daily in Zendesk CRM system and completed end-of-day/closing processing requirements.
- Developed and implemented new procedures to streamline prior authorization services by utilizing new CPT code directory and improving company credibility
- Answered incoming calls, chat messages and email communications to handle concerns.
Senior Living Advisor
A Place for Mom
12.2019 - 09.2020
- Acting as a liaison between potential clients and local senior living options
- Mandated reporting on suspected or confirmed elder abuse
- Securing and verifying HIPAA and ePHI.
- Resolved customer concerns using strong communication and conflict management skills.
- Managed 50+ scripted cold calls per day, making 20-35 appointments on average.
- Appointed as a markedly valued member known for high connection rate and increasing client retention rate by 30% Thorough data review and entry, increasing record accuracy by 65% over a 90 day period
- Listened to client requests and specifications and made suggestions to appropriately fulfill needs.
Patient Care Coordinator/Pharmacy Technician
Alliance Rx Walgreens Prime Specialty Pharmacy
Beaverton, OR
05.2018 - 06.2019
- Processed orders for high-dollar specialty prescription drugs
- Facilitated prior authorization process for prescriptions
- Processed and organized various confidential health documents and records
- Responsible for upwards of 100+ inbound and outbound calls per day
- Trained team of new patient care coordinators 1:1 using skill-building activities and coached trainees on customer service and conflict-resolution
- Secured HIPAA and ePHI by remaining compliant with legal, health, and safety regulations
- Processed incoming prescriptions, insurance claims and payments
- Collaborated with other healthcare providers to ensure accurate and timely communication of patient information
- Assisted pharmacists in preparing and verifying medication dosages and concentrations
- Utilized pharmacy computer systems (ScriptMed) to enter patient and prescription data
- Resolved customer complaints with empathy and understanding, resulting in a 98%+ customer satisfaction rate
Education
Bachelor of Business Administration - Business Administration And Management
Oregon State University
Corvallis, ORAssociate of Arts and Sciences -
Tacoma Community College
Tacoma, WA08.2017
Skills
- Cross-Functional Project Coordination
- Process Improvement & Workflow Optimization
- Communication & Stakeholder Alignment
- Strategic Planning & Execution
- Time & Priority Management
- Meeting & Schedule Facilitation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CredentialStream & CAQH Platform Navigation
- Data Reporting & Document Preparation
- Applicant Tracking System (ATS) Management
- Adobe Acrobat & PDF Editing
- DocuSign Workflow Administration
References
*References available upon request*
Timeline
Medical Staff Services Coordinator
The Corvallis Clinic
06.2024 - Current
Owner/Independent Travel Coordinator
Vacanzia Vacations
09.2021 - 06.2024
Member Claims Advocate
Sana Benefits Health Insurance- PartnerHero LLC
10.2020 - 09.2021
Senior Living Advisor
A Place for Mom
12.2019 - 09.2020
Patient Care Coordinator/Pharmacy Technician
Alliance Rx Walgreens Prime Specialty Pharmacy
05.2018 - 06.2019
Bachelor of Business Administration - Business Administration And Management
Oregon State University
Associate of Arts and Sciences -
Tacoma Community College