Angelina Anaya
Tulsa
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Asset Protection Manager
JCPenney
Tulsa
01.2023 - Current
- Monitored store security systems to prevent theft and loss.
- Conducted safety audits to ensure compliance with company policies.
- Implemented inventory control measures to minimize shrinkage risks.
- Implemented customer and associate safety protocol to promote asset security.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Developed training materials for staff on asset protection strategies.
Human Resources Supervisor
JCPenney
Oklahoma City
01.2020 - 12.2023
- Developed training programs to enhance employee skills and performance.
- Led recruitment efforts to attract diverse talent across retail locations.
- Facilitated conflict resolution between staff to maintain a positive work environment.
- Managed employee onboarding processes for new hires within the organization.
- Implemented policies to ensure compliance with labor laws and company standards.
- Oversaw payroll processes to ensure accurate compensation for all employees.
- Conducted interviews, hired new staff, and conducted onboarding processes.
- Provided guidance to managers regarding staffing needs and organizational changes.
- Facilitated dispute resolution between employees or management through mediation or arbitration.
Sales Supervisor
JCPenney
Oklahoma City
01.2019 - 01.2020
- Trained new sales associates on product knowledge and customer engagement techniques.
- Conducted regular sales meetings to discuss strategies and motivate team members.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Processed cash, credit and check transactions with POS system and cash register.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Supervised team performance and coaching to enhance service quality.
Education
High School Diploma -
Cache High School
Cache, OK05-2017
Some College (No Degree) - Human Services
University of Central Oklahoma
Edmond, OKSkills
- Employee training
- Problem solving
- Conflict resolution
- Performance management
- Effective communication
- Attention to detail
- Team leadership
- Customer engagement
Timeline
Asset Protection Manager
JCPenney
01.2023 - Current
Human Resources Supervisor
JCPenney
01.2020 - 12.2023
Sales Supervisor
JCPenney
01.2019 - 01.2020
High School Diploma -
Cache High School
Some College (No Degree) - Human Services
University of Central Oklahoma
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