ANGELINA BARTUTIS
Doral,Florida
Summary
Bilingual Receptionist experienced in front desk operations and guest relations. Resolved issues promptly while prioritizing customer satisfaction, enhancing operational efficiency through effective computer and telephone communication. Engaging Sales Associate dedicated to maximizing sales and building customer relationships, consistently exceeding performance standards.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Legal Assistant
Law Offices of Granda and Associates P.A
Miami, FL
08.2026 - Current
- Scheduled appointments and managed daily reception.
- Updated and recorded customer or client information to maintain accounts.
- Managed client intake, collecting case details for law office files.
- Communicated with clients about case updates, requests, and required documents.
Receptionist
Exotic Luxury Line
Miami, Florida
06.2026 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated appointment scheduling with clients and staff to ensure efficient time management.
- Collaborated with team members to enhance customer service experience and efficiently resolve issues.
- Updated and recorded customer or client information to maintain accounts.
- Developed and maintained organized filing system for client information and documents to support easy access and retrieval.
- Performed data entry tasks into various computer systems accurately and promptly.
Sales Associate
Coach Outlet
Doral, USA
11.2025 - Current
- Drove revenue through expert product knowledge, personalized styling recommendations, and strategic upselling techniques.
- Earned MVP award of new recruits in December 2025 for exceptional sales performance and customer engagement.
- Earned Best Customer Experience award August of 2026
- Processed sales transactions using point-of-sale register systems
- Recommended handbags, wallets, and accessories through product knowledge
- Resolved customer questions with professional service
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Hostess
Novecento
Doral, USA
09.2024 - 02.2025
- Created welcoming first impressions that elevated guest experiences in upscale dining
- Managed reservations and guest flow to optimize front desk operations
- Resolved guest concerns to maintain high customer satisfaction
- Collaborated with staff to ensure smooth and seamless service
Jeweler Sales Associate
VLA Jewelry
Doral, USA
01.2022 - 01.2023
- Guided clients through high-value jewelry purchases and custom orders, ensuring satisfaction and loyalty
- Built trust through detailed product knowledge and personalized recommendations
- Increased store revenue through effective sales tactics and customer retention strategies
- Created and maintained product displays that highlighted luxury presentation standards
Education
Bachelor of Arts - Psychology- Behavior Analysis (Pre-Law Track)
Florida International University (FIU)
Miami, FL 06.2024 - 05.2028
High School Diploma -
Divine Savior Academy
Doral, FL 08.2021 - 01.2024
Skills
- Client communication
- Customer needs assessment
- Retail merchandising expertise
- Guest relations
- Sales expertise
- Multi-tasking strength
- Front desk operations
- Appointment scheduling
- Professional communication
- Luxury customer service
- Phone etiquette
- Bilingual communication
- Data entry
- Microsoft Office
- Document management
- Case management
- Records management
- Document review
- Written communication
Leadership And Involvement
- Initiated FIU PLACES Mentorship program
- Member, PLACES at FIU Law, Participated in law-focused events and professional development programming
Languages
- English
- Spanish
Timeline
Legal Assistant
Law Offices of Granda and Associates P.A
08.2026 - Current
Receptionist
Exotic Luxury Line
06.2026 - Current
Sales Associate
Coach Outlet
11.2025 - Current
Hostess
Novecento
09.2024 - 02.2025
Bachelor of Arts - Psychology- Behavior Analysis (Pre-Law Track)
Florida International University (FIU)
06.2024 - 05.2028
Jeweler Sales Associate
VLA Jewelry
01.2022 - 01.2023
High School Diploma -
Divine Savior Academy
08.2021 - 01.2024